Client Service Manager- Charlotte, NC at Canteen One

Canteen OneStarting pay: $65,000-$72,000 Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast. Let's talk about Perks! At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry - One block from light rail transit- Dress for your Day - Canteen Avenue C (market) & Foodsby food delivery - Sporting event tickets frequently raffled off - Paid time off to volunteer for corporate sponsored events - Wellness programs ... you get the idea! Let's talk about Opportunity!As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you'll fit right in! Canteen One offers a variety of career opportunities, including:Customer ServiceAccounts Receivable / Consolidation ServicesFinance / AccountingClient & Account ManagementVendor Relations / OperationsInformation Technologygreat people. great services. great results.Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.Job SummaryThe Client Services Manager has direct customer service contact with our clients in support of our vending programs by analyzing business performance and developing and executing new programs. This position assists in operational set-up, expediting day-to-day service problems, preparing Executive Summaries, proformas, conducting financial analyses, and making recommendations to improve profitability. The goal is to provide outstanding service to our customers that builds and sustains long-term relationships, resulting in high customer satisfaction and contract renewals and extensions. Essential Duties & ResponsibilitiesAssure accurate and timely financial reportingInspect reports and summaries to look for possible gapsPerform ongoing analysis of the portfolio of business managed by analyzing vendor, client, and Canteen One financial performanceMake recommendations and present information to the corporate client's contactAssure accurate financial expectations for renewals/bids in working with the Sales groupFacilitate meetings with internal resources to address issuesBuild, maintain, and sustain relationships with clientsHave quarterly meetings and business reviews with all top 20 customersServe as a communication point for all of Canteen One and ensure all relevant information is facilitated throughout the entire Canteen One organization QualificationsBachelor's degree with a minimum of three years of service business/account management experience required, or a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account managementProven financial analysis skill setExcellent interpersonal communication and negotiation skills coupled with a strong customer service orientation requiredDemonstrated ability to use both analytical and intuitive judgment and sound decision-making in interpreting, developing, and applying new methods and policies that affect the businessProven ability to work independently and to grow and maintain long-term positive internal and external work relationshipsDemonstrated ability to prepare, analyze, and present business reviews to Client contacts that explain our programs in detail and make recommendations for additional growth opportunitiesTimeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirementsHigh level of proficiency in Excel, Word, and Outlook requiredPowerPoint software experience preferred Apply to Canteen One today!Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Associates at Canteen One are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID: 1472896Canteen One ISAAC Warren SMITH