Client Service Representative - A Budget Tree Service at Tree Guardians

Client Service Representative

A Budget Tree Service is seeking a friendly, organized, and motivated Client Service Representative to join our team in Winter Springs, FL. This full-time, in-person role serves as the first point of contact for our clients and plays a vital role in supporting daily office operations, customer communication, permitting, and community engagement. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced, team environment.

Since 1982, A Budget Tree Service, Inc. has been committed to keeping Central Florida beautiful by providing industry-leading tree solutions. Our mission is to deliver exceptional service while preserving the health and integrity of our clients' trees. This mission is made possible through the dedication and expertise of our team, including tree specialists, equipment operators, and skilled crew leaders.

Key Responsibilities

• Communicate with customers professionally via phone, email, and in person
• Serve as the first point of contact and set the tone for a positive customer experience
• Actively listen to customer inquiries, requests, and concerns to determine appropriate next steps
• Portray a positive and professional company image in all verbal and written communications
• Remain knowledgeable about company services and refer technical questions as needed

• Create job tickets and log customer requests accurately
• Book and confirm appointments with customers
• Follow up with sales staff regarding customer calls and service requests
• Apply for, submit, and track municipal permits
• Handle 811 calls
• Maintain accurate records, filing, and company-required documentation
• Assist colleagues with general administrative duties as needed

• Prepare for and occasionally participate in community and company events, including some weekend events
• Collaborate with team members to ensure seamless service delivery
• Perform other duties as assigned

Minimum Qualifications

• High school diploma or GED required
• 13 years of related customer service experience
• Proficiency in Microsoft Office, email, and internet-based systems
• Excellent verbal and written communication skills
• Strong customer relationship and interpersonal skills
• Positive, enthusiastic, and professional attitude
• Ability to multitask and anticipate work needs with minimal direction
• Strong organizational skills
• Ability to work effectively in a team environment

Job details include full-time employment, Monday to Friday schedule, 8-hour day shift, overtime as needed, in-person work location, and a commute requirement to Winter Springs, FL 32708.

Benefits include 401(k), health insurance, dental insurance, vision insurance, health savings account (HSA), life insurance, and paid time off.