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AU
Client Service Representative (Layhill Branch) at Atlantic Union Bank
Atlantic Union Bank
No longer available
Customer Service
Posted 1 days ago
Job Description
DescriptionThe position is an all-encompassing role which requires the teammate to deliver best in class client experience, sales/service solutions, as well as handle teller transactions. The Client Services Representative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services.
Position Accountabilities
Position Accountabilities
- Represent the Bank to clients, prospects and guests in person, by telephone or by email in a courteous, professional manner.
- Greet and provide exceptional service in person and by telephone/email.
- Provide accurate information regarding Bank services, products, policies and procedures.
- Open new Business and Consumer accounts and provide information to new and prospective clients by explaining and cross-selling Bank products and services.
- Partner with other lines of business to identify/refer client needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)
- Complete forms and other required documents and follow Bank policies and procedures.
- Process transactions in person and via telephone/email to include loan payments, account transfers, and address changes.
- Perform all duties of a Teller to include:
- Provide excellent client experience
- Perform basic client and cash transactions
- Balance cash each day
- Identify referral opportunities to contribute to branch goals
- Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures
- Identify risk and escalate concerns through proper channels
- Develop and maintain knowledge of bank products, services, including other lines of business
- Ability to learn and adapt to changing digital channels
- Perform other duties as assigned.
Organizational Relationship
This position reports to Branch location leadership.
Position Qualifications
Education & Experience- High school diploma or equivalent (GED).
- One (1) or more years of experience in a client service and/or a cross-trained teller position
- Previous cash handling experience preferred
Knowledge & Skills- Excellent customer service skills
- Excellent oral and written communication skills
- Ability to exercise sound business judgment
- Proficient computer skills
- Ability to handle multiple tasks with attention to details
- Flexible, able to adapt to change
- Shifts may vary for each position offering, depending on business need
- Able to stand for extended periods of time and lift objects up to 30 pounds
- Some local travel possible
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting .
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the notice from the Department of Labor.
- Excellent customer service skills
- High school diploma or equivalent (GED).
- Provide excellent client experience
Typical mid-level pay: $63k for Brokerage Clerks nationally
National salary averages
Expected mid-level
$63k
Entry
Mid
Senior
Expected
$48k
Market range (10th-90th percentile)
$92k
Hot hiring, constrained wages
Employers are hiring actively, but pay hasn't caught up with demand. Focus on competing offers and non-salary benefits.
Hiring leverage
Lean candidate
Wage leverage
âš Disconnect
Constrained
Mobility
Moderate
Durability
High fragility
Why this market feels harder than it looks
This market is hiring aggressively, but compensation hasn't caught up and most openings are backfilling churn, not expansion. Employers are filling roles, but not bidding wages up.
Who this leverage applies to
Stronger for:
Senior candidates with options
Weaker for:
Entry-level candidates, Career switchers
Where to negotiate
Base salary
Sign-on bonus
Title / level
Remote flexibility
Scope & responsibility
Start date / PTO
Likely Possible Unlikely
Watch out for
Wage disconnect:
Hiring is active but pay hasn't responded—negotiate on other terms.
Don't let hiring headlines mislead you—focus on concrete offers. Your leverage may be less durable than it appears—move decisively.
Does this path compound?
Job Growth →
⚡
High churn
Growth, flat pay
🚀
Compound
Growth + pay upside
⚠️
Plateau
Limited growth
⭐
Specialize
Experts earn more
Pay Upside →
Stable but flat
Steady work, but limited growth in both jobs and pay.
-10%
10yr growth
Most openings come from retirements and turnover, not new positions.
Typical: High school diploma or equivalent
Consider building adjacent skills to stay marketable.
Labor data: BLS 2024