Client Service Representative at Sonic Healthcare USA

Job Functions Duties Responsibilities and Position Qualifications:Multi-tasking is your middle name. Youve got great typing skills a passion for solving problems and a way of explaining things that helps people feel valued. Youre also looking for great benefits the support of an all-star team and an opportunity to grow your career. The ideal candidate will maintain current client base using established client service techniques/processes to retain market share.Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yoursThis opportunity is:Location: Lexington Kentucky or London KentuckyDays: Monday - FridayHours: 8am - 5pmFull-time: Benefit EligibleIn this role you will:Role and ResponsibilitiesThe ideal candidate will maintain current client base using established client service techniques/processes to retain market share.Principal Accountabilities / Responsibilities Conduct a minimum of 25 in-person site visits per week to physician offices clinics and healthcare facilities to foster strong client relationships and serve as a primary liaison between clients and laboratory operations/management. Evaluate client needs and satisfaction levels using established clinical service protocols ensuring high standards of care while identifying opportunities to improve laboratory service delivery and drive test volume growth. Collaborate closely with Territory Account Executives to retain existing clinical laboratory clients and identify upsell opportunities for additional testing services panels and value-added solutions. Manage relationships with healthcare providers by preparing utilization reports conducting service reviews and implementing actionable improvement strategies aligned with compliance and industry standards. Promptly address and resolve client/patient billing concerns related to laboratory testing maintaining transparency satisfaction and trust in service delivery. Identify opportunities to expand test offerings and market share by consulting with healthcare providers during site visits about additional diagnostic services panels or specialized testing. Provide critical field support to the Sales Team and Sales/Marketing Director by delivering timely professional service and relaying client feedback to guide sales strategies and service development. Accurately document all client interactions and service touchpoints in CRM or internal tracking systems to support continuity of care ensure follow-up and inform team collaboration.All you need is:Business-related BS/BA degree or equivalent preferred.Minimum of 1 -2 years of experience in client services or customer service; experience in a laboratory or medical billing environment is preferred.Strong ability to work collaboratively as part of a team.Demonstrated problem-solving skills and adaptability in a dynamic work environment.Excellent phone and written communication skills and a professional demeanor.Well give you:Appreciation of your workA feeling of satisfaction that youve helped peopleOpportunity to grow in your professionFree lab services for you and your dependentsWork-life balance including Paid Time Off and Paid HolidaysCompetitive benefits including medical dental and vision insuranceHelp saving for retirement with a 401(k) plus a company matchA sense of belonging - were a community!Scheduled Weekly Hours:40Work Shift:Job Category:Laboratory OperationsCompany:Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race color sex religion age national origin disability genetics veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.Required Experience:Unclear Seniority Key Skills Bidding,Apprentice,Bricklayer,Airport,Jni,Airlines Employment Type : Full-Time Experience: years Vacancy: 1