Client Services Coordinator | B shift Monday Wednesday eo Thursday, 6PM-6AM at Saddle Creek

Why Work for Saddle CreekSaddle Creek Logistics Services succeeds by promoting a diverse friendly and respectful teamwork environment. As a vital service provider we not only make a difference in our community but offer our associates opportunities to enhance their skills build meaningful careers and end each day with a sense of accomplishment. If youre looking for a family-oriented company that lives by its values and offers competitive pay and benefits join our team today.Benefits:Weekly pay with skill pay and shift differentialsBenefits packageincluding medical dental vision and medical reimbursementMedical employee-only premium as low as $5.90/week $26/month with wellness discountsHSA with annual employer contributionWeekly 401(k) matchVacation immediatelyupon hire8 holidays per calendar yearPersonal time after 90 daysEAP and identity theft protectionTuition reimbursementCompany paid life insurance and short term disabilityNote that if you are viewing this posting on an external job board (such as Indeed LinkedIn ZipRecruiter etc.) unless specifically stated in the posting the provided salaryestimatesmay not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background skills and compensation requirements.SummaryThe Client Service Coordinator (CSC) is responsible for providing clients with a high quality professional client experience. The CSC acts as a liaison between the client and Saddle Creek assists client on all issues answers questions investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates other agencies clients and the public.Responsibilities:Communicates with the customer verbally and in writing with a professional and positive attitudeSupport client relationship by becoming an extension of our clients businessBuild strong rapport with partners with managing relationships setting expectation and status communicationAssist clients with questions offer solutions researches issues and provides status updatesEnter review coordinate and track progress in all client requested enhancements and issues trackingProactively identify process improvements that enhance the Client experience and streamlines operationsMaintainsservice reports that are shared with the client that give visibility into volumes SLAs etc.Participates and presents on client meetings as needed.Communicates client requested projects with the operation (Kitting Receiving etc.)Coordinates and provides professional communication with clients clients retailers and SCLS vendorsSupports parcel requests and issues from carrier or client and escalates as neededOversees CRM and dispatches tickets appropriatelySupports new client implementations/enhancements as neededAbility to navigate warehouse systems as needed for client requestsQualificationsEducation/ExperienceAssociates Degree preferredHigh School Diploma or GED requiredMust have at least six (6) months of experience in a customer service roleExperience with working with a warehouse management systems (WMS) is preferredKnowledge Skills and AbilitiesExcellent communication both verbally and in writing especially through e-mail and over the phoneStrong interpersonal skillsComfortable presenting in front of othersGood problem-solving and prioritizing skillsAbility to effectively manage and resolve conflictAttention to detail to prepare and maintain accurate records and reportsAbility to follow both written and verbal instructionsTechnology savvyProficiency with Microsoft Outlook Word Excel & knowledge of PowerPoint are preferredComfortable working in both office and warehouse environment with wide temperature rangesIdeal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organizationSaddle Creek is an Equal Opportunity employer and an Affirmative Action employer as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race gender national origin ancestry age color religious creed marital status genetic information sexual orientation gender identity gender expression sex (including pregnancy breastfeeding and related medical conditions) mental or physical disability medical condition military and veteran status or any other status or condition protected by applicable federal state or local laws governmental regulations and executive orders. View the EEO poster here. View the E-Verify Postinghere.Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity please send an e-mail toand let us know your contact information and the nature of your request.Required Experience:IC Key Skills Crisis Management,Restaurant Experience,Customer Service,Computer Skills,Interviewing,Math,Warehouse Experience,Sterile Processing,Warehouse Management System,Leadership Experience,Supervising Experience,Manufacturing Employment Type : Full-Time Experience: years Vacancy: 1