Client Services Laboratory Representative Call Center at Inova Health System

DescriptionInova Central Lab is looking for a dedicatedClient Services Lab Representative Call Center. This role is PRN Day shift. Starting times may vary : Days with occasional evenings and weekendInova is consistently ranked as a national healthcare leader in safety quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nationInova Featured Benefits:Committed to Team Member Health:offering medical dental and vision coverage and a robust team member wellness program.Retirement: Inova matches the first 5% of eligible contributions starting on your first day.Tuition and Student Loan Assistance:offering up to $5250 per year in education assistance and up to $10000 for student loans.Mental Health Support:offering all Inova team members their spouses/partners and their children 25 mental health coaching or therapy sessions per person per year at no cost.Work/Life Balance:offering paid time off paid parental leave and moreClient Services Lab Representative Call Center Job Responsibilities:The Client Services Laboratory Call Center Representative provides quality customer service and technical phone support.Maintains positive client relationship through timely courteous accurate and efficient handling of calls.Provides technical support to ensure quality of specimens for laboratory testing. Provides requested information to clients.Coordinates and dispatches courier services as needed.Ensures stat specimens are delivered to the lab timely.Coordinates and dispatches courier services as needed.Participates in professional growth opportunities to enhance personal team and department development.Demonstrates knowledge of regulatory standards while satisfying compliance requirements.May perform additional duties as assigned.Minimum Qualifications:Education: High School diploma or equivalent required upon startExperience:1 year of related experienceRequired Experience:Unclear Seniority Key Skills Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex Employment Type : Part-Time Experience: years Vacancy: 1