Client Services Representative at NinjaTrader

Disclaimer: Please be advised that the most accurate and up-to-date information about our open rolesincluding job descriptions compensation and benefitscan only be guaranteed on our official job board. For the latest listings and details please visit: US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLDWelcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker were empowering traders to take control of their financial destiny. How do we do it We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out NinjaTrader equips traders with award-winning software and brokerage services to navigate the worlds leading financial markets with confidence.Our growth story is nothing short of exhilarating. Since 2003 NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide.But were not stopping there. Were constantly evolving pushing boundaries and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools real-time support and a community of like-minded traders.So why work at NinjaTrader Here youre not just part of a team; youre part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection professional development and employee recognition initiatives. Sounds too good to be trueTake it from our employees.Join us as we redefine whats possible in trading advocate for our customers and continue our journey toward becoming the worlds top retail-focused trading platform in the world. What youll do:The ideal candidate will have a passion for helping people and an interest in learning about the trading industry and technology. They will lean into real-time problem solving and assist customers with solutions to account or technology-related issues. This individual will work on our Client Services Team reporting to a Team Lead-Client Services and will respond to the needs of thousands of clients worldwide to ensure a world-class customer experience.In this role you will:Leverage phone and email to help resolve client support inquiries regarding their account and our platformAssist clients with various inquiries such as account setup technical support troubleshooting accounts and treasury-related itemsEducate and empower customers to get the most out of the NinjaTrader product lineBecome a power user of Outlook HelpSpot Confluence Jira and other productivity applicationsEfficiently and accurately manage customer data using SalesforceCollaborate with internal teams including our Trade Desk Technical Support and Compliance teamsIdentify and communicate emerging client needs and feature requests to management and other internal teamsGuide clients in navigating the world of commodity futures and NinjaTraders servicesAssist management in creating and revising policies based on customer feedbackContribute to continuous team and client experience improvements by creating knowledge articles and email templatesRegularly assist with beta testing new software updatesWhat youll need:Strong computer skills and the ability to learn complex systems quicklyEmpathy and the ability to connect with customers while showing genuine care for their issuesAbility to explain complex information or instructions in a simple understandable wayStrong time management skills with the ability to follow up on multiple issues and customer service requestsExcellent written and verbal communication skillsTech-savvy mindset with the ability to troubleshoot computer issues directly with clientsBonus points for:Written and spoken fluency in SpanishA minimum of 1 year of customer service experience preferably in a high-volume technology companyPrior experience with CRM software and customer service ticketing softwareKnowledge of the trading industry is a plus but not requiredCompensation:The annual salary for this role is $54000.00 addition this position will also receive an annual target bonus of 4%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%). Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.Additional details on our total compensation package and benefits are listed below.Our Core Benefits Include:Generous PTO7 Paid Holidays Annually 5 Conditional Holidays Annually1 Service Day Annually401k with 3.5% Company MatchPaid Parental Bonding LeaveHealth Vision Dental CoverageLife and Disability Insurance Covered 100% by NinjaTraderWe are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.Required Experience:Unclear Seniority Key Skills Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex Employment Type : Full Time Experience: years Vacancy: 1