Client Solutions Advisor at Alexander Shunnarah Trial Attorneys

Why Work For UsAlexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set experience compassion and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve.At Alexander Shunnarah Trial Attorneys we take a real approach. We are innovative always finding ways to be better and have a go-getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If youre looking for a career where you can help make a difference in the lives of others alongside a supportive team we encourage you to apply!What We ValueClient CommitmentIntegrityA Will to WinTeamworkPersonal AccountabilityPassionWhile this posting appears on the Alexander Shunnarah careers site the position itself is with J.B. Brown and supports their criminal trial practice.JB Brown Criminal Trial Practiceis a high-performing criminal defense firm dedicated to delivering exceptional advocacy and service to people facing the most challenging moments of their lives. Known asThe Peoples Defender we combine strategic trial skill with a client-centered approach rooted in trust urgency and clear communication.We are seeking aClient Solutions Advisora driven persuasive emotionally intelligent sales professional who can guide prospective clients through the decision to hire our firm.This role is for a closer: someone who can connect quickly build confidence overcome objections and secure paid retainers.Key ResponsibilitiesServe as the first point of contact for prospective clients with a focus on converting leads into signed paying clients.Conduct in-depth phone consultations to understand legal needs explain next steps and communicate the firms value.Manage objections discuss fees confidently and guide clients through the hiring and payment process.Maintain timely follow-up using CRM systems to maximize conversion rates.Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services.Track metrics and maintain accurate records of conversations follow-ups and outcomes.Provide a high level of empathy professionalism and clarity during stressful and emotional client situations.What This RoleIsA high-impactsalesandclosingrole. Success is measured by:Retainers signedPayment conversionsLead follow-up speedOverall client satisfaction with the initial experienceWhat This RoleIs NotNot a basic intake role taking down informationNot customer service or administrative supportNot a legal assistant positionPreferred Background & ExperienceCandidates with experience inpersuasion-heavy emotionally charged or urgency-based sales environmentsperform exceptionally well here. Strong consideration will be given to candidates with experience in:Rehab admissions / treatment center intakeCar sales finance managers desk managers or closersHigh-ticket phone sales or call-center sales rolesInsurance salesBail bonds intakeCollections or payment negotiation rolesAny role requiring confident conversations about pricing urgency and objection handlingIdeal Candidate TraitsExceptional verbal communication and emotional intelligenceStrong closer mentality; can ask for the sale and secure commitmentComfortable discussing fees and guiding people into payment decisionsThrives in a fast-paced environment with fluctuating call volumeCompassionate tone paired with confident directionHighly organized with strong follow-up disciplineAble to stay calm and structured when dealing with people under stressDetailsThis is a commission-based in-person role in our Birmingham office.Alexander Shunnarah Trial Attorneys is committed to a diverse and inclusive workplace. Alexander Shunnarah Trial Attorneys is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please email .Required Experience:Unclear Seniority Key Skills Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre-sales,Management Consulting Employment Type : Advisor Experience: years Vacancy: 1