Client Success Manager at CompStak

CompStak envisions a commercial real estate industry in which accurate and transparent data leads to better faster deals for everyone. We gather critical information that is hard to access then make it instantly and seamlessly available to our platform members.Location: Manhattan New YorkHybrid: Three days in the office subject to changeWe are looking for a passionate results-oriented individual to join our team as a Client Success Manager. At CompStak our mission is to revolutionize the commercial real estate industry by bringing transparency to our clients. Our Client Success team sits at the heart of this mission. The Client Success Manager is a critical customer-facing role which provides daily support guidance and growth opportunities to our customers. As a CSM you will facilitate exceptional experiences and sustained value for CompStak customers by cultivating a relationship as their trusted advisor and advocate based on proactive account management promoting customer satisfaction and upsell/cross-sell/renewal of CompStak products and services. Join us and be a vital part of our continued success!ResponsibilitiesProactively manage a territory of assigned CompStak customers to deliver consistent value across the entire customer lifecycleManage the onboarding of new customers; Coordinate and deliver basic and advanced training while advising customers on best practicesGain insight into customer goals and expectations and work to decrease the time-to-value across your portfolioResolve customer issues collaborate with other CompStak teams; approach all situations with curiosity and creativityBuild strong customer relationships by maintaining high levels of engagement and communication; lead business reviews based on account segmentationPerform data-driven account performance planning and analysis based on customer usage and needs to prioritize opportunity and riskConsistently renew and expand customer contracts meeting and exceeding personal and team goalsDrive customer advocacy in the form of references referrals and case studiesActively participate in the evolution of CompStak; serve as the voice of the customer by prioritizing feature requests and platform improvements and insist on excellence in our own Client Success initiativesContribute towards the development of a strong team environment by upholding high work standardsGo the extra mile to ensure our customers are successful!Skills & Experience3 years experience in Account Management or SaaS Customer Success rolesA verifiable track record of data driven customer retention and growth through passionate customer serviceUnrivaled sense of autonomy ownership and dedication to helping customers realize their intended valueEnergetic and self-motivated; a team player who is also a proactive and creative problem solverAbility to manage multiple priorities while maintaining strict attention to detailsStrong communication and interpersonal skills both written and verbal; consistent diplomacy tact and poise when working through customer issues and escalationsFamiliarity with the commercial real estate industryWorking knowledge of Undergraduate degree (BA/BS)Ability to leverage your creativity intellect and results-oriented attitude to advance CompStaks vision for the futureThe base pay ranges provided below are for NYC Metro-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than the NYC Metro area may differ based on the cost of labor in that location.Pay range: $75000-$100000 commission.About CompStakLaunched in 2012 weve built a network of over 30000 brokers appraisers and research professionals across the country using a unique crowdsourced model. Our clients enjoy the foremost lease and sale transaction data combined with a robust analytics platform. CompStaks unique data and intuitive platform is used by the worlds largest real estate investors lenders brokers and appraisers to compare properties underwrite investments and loans close deals and track market trends.CompStak has over 100 team members in the US and overseas; and we continue to grow. Were backed by top VCs and industry players like Morgan Stanley Canaan Partners IA Capital Transamerica Moodys RealPage 500 Startups and Daily Mail Group and have raised over $75m to date. Our HQ is in New York City we have regional offices in Atlanta Chicago and Los Angeles and we have an international office in Belgrade Serbia.We pride ourselves on an environment that is fun collaborative and rewards hard work. We look forward to the value that future employees will add to our amazing teams!CompStak is an equal opportunity employer that celebrates employees and applicants of all identities backgrounds abilities and perspectives. We foster a welcoming work environment that supports diversity and inclusion and we reject discrimination or harassment of any individual. If you are a person with a disability and require assistance with any part of the application process please let us know. All employment decisions are made on the basis of qualifications merit and business need.Required Experience:Manager Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 75000 - 100000