Client Success Manager at . Crane Worldwide Logistics.

Essential Job FunctionsServe as the main liaison between clients and internal operations teams ensuring clear communication and alignment on goals.Proactively manage client expectations provide regular performance updates and drive continuous improvement initiatives.Develop a deep understanding of the clients supply chain business priorities and operational challenges.Lead regular business reviews presenting KPIs insights and strategic recommendations.Oversee day-to-day logistics execution within the 4PL model ensuring timely accurate and cost-effective operations.Monitor shipment performance capacity planning exception management and freight billing accuracy.Ensure compliance with client SOPs service-level agreements and regulatory requirements.Analyze operational metrics to identify trends cost drivers and improvement opportunities.Identify process gaps and lead cross-functional initiatives to enhance efficiency reduce cost and improve service quality.Assist in onboarding new clients or expanding existing client scopes.Other duties as assignedPhysical RequirementsVision abilities required by this job include close vision and the ability to adjust focusMust be able to sit or stand for extended periods of time some light lifting may be required in some instances.Talking hearing and using hands to operate computer equipmentEducation & Experience3 years of experience in logistics transportation or supply chain required12 years of experience in a leadership supervisory or team lead role strongly preferred.Bachelors degree in Transportation Logistics Business Administration or related field (preferred).Strong communication skills with proven ability to lead teams and influence internal and external stakeholders.Proficiency in Transportation Management Systems (TMS) and Microsoft Office Suite (Excel Word Outlook).Ability to analyze data make informed decisions and resolve issues with sound judgment.Demonstrated ability to manage multiple priorities in a fast-paced environment.CERTIFICATIONS AND LICENSESProfessional certification may be required in some areasWHY SHOULD YOU WORK FOR CRANEAt Crane we believe in providing our employees with excellent benefits at a Great Place to Work.We offer:Quarterly Incentive Plan136 hours of Paid Time Off which equals 17 days for the year that can be used for Sick Time or for Personal UseExcellent Medical Dental and Vision benefitsTuition Reimbursement for education related to your jobEmployee Referral BonusesEmployee Recognition and Rewards ProgramPaid Volunteer Time to support a cause that is close to your heart and contributes to our communitiesEmployee DiscountsWellness Incentives that can go up to $100 per year for completing challenges in addition to a discount on contribution ratesCome join the leader in logistics and take your career in the right direction.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We maintain a drug-free workplace and perform pre-employment substance abuse testing.This position requires the final candidate to successfully pass an E-Verify Check.More Information: benefits are contingent upon meeting eligibility requirements and plan conditions.Required Experience:Manager Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full-Time Experience: years Vacancy: 1