Client Success Representative at Butler Technologies

Job Details Corporate Office - Butler PAClient Success Representative (CSR) Client Success RepresentativeConnect. Guide. Deliver.A Description of the OrganizationLocated in Butler PA for 35 years Butler Technologies Inc. (BTI) is a design-driven solutions provider specializing in printing fabricating and assembling custom components.From graphic overlays and membrane switches to next-generation technologies like biometric sensors printed electronics and flexible heaters we push the boundaries of innovation.As a family-owned business we combine the resources of a national brand with the personal care of a close-knit team. Our mission: improve the lives of othersour customers our people and the communities we serve.What Youll DoAs a full-time Client Success Representative (CSR) you are the key link between our customers and BTI teams. Youll be the bridge between our clients and internal teams guiding projects from concept to production with precision and care while providing exceptional customer service. Your ability to listen problem-solve and anticipate customer needs will set you up for success.Customers You Impact / Outcome You Produce:Youll work directly with customers across industries helping them bring their innovative print projects to life. Your contributions will drive customer satisfaction repeat business and company growth.Goals You Contribute ToStrengthening client relationships through proactive communication and service excellenceGrowing BTIs core business by identifying new revenue opportunitiesEnhancing operational efficiency through accurate order management and documentationWhat You Need to Be SuccessfulA customer-focused mindset with strong listening and communication skillsAttention to detail and the ability to manage multiple projects simultaneouslyA proactive approach to problem-solving and process improvementA team player attitude with a commitment to learning and growthHow Do You Know If Youre Not a Good FitYou prefer working independently without much customer interactionYoure uncomfortable juggling multiple tasks and shifting prioritiesYou dont enjoy problem-solving or thinking critically about processesKey ResponsibilitiesServe as the primary liaison between clients and internal teamsPrepare and deliver professional estimatesGuide clients through design ordering and productionProcess orders and maintain essential client records in CRM and ERP systemsPerform high volume data entry with accuracyPromote BTIs full range of products to customersParticipate in training and development opportunitiesCore CompetenciesStrong customer service and relationship-building skillsExcellent organization and attention to detailAbility to adapt and learn quickly in a fast-paced environmentCommitment to teamwork and continuous improvementWhy Youll Love Working Here401k with company match up to 4% Employer-funded ICHRA Medical Plan100% employer paid life insurance100% employer paid disability100% employer paid vision and dentalPaid holidaysFlexible work-life balancePaid hands-on trainingCollaborative people-first cultureHybrid remote work opportunityPaid parental leave1/2-day FridaysPlanet Fitness membership2 weeks PTOHow to ApplyReady to connect guide and deliver Click Apply Now to join a company that values Curiosity Team and Work Ethic.Butler Technologies Inc. is an Equal Opportunity Employer. If you require a reasonable accommodation to apply for this position please contact our HR Department at .Qualifications 3 years experience Account Management or Customer Service RepresentativeEffective verbal and written communication phone and customer service skillsDemonstrated proficiency in Microsoft Office Suite ERP and CRM (HubSpot preferred)Strong organizational and time-management skillsAbility to multitask and work under deadlines in an open shared workspaceMust be detail-oriented and possess superior problem-solving skillsCitizenship must permit compliance with requirements of ITARHigh School diploma or equivalent requiredAbility to successfully complete background and drug screening requirementsRequired Experience:Unclear Seniority Key Skills Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex Employment Type : Unclear Experience: years Vacancy: 1