Client Support Associate at Sky Nova, Inc

Sky Nova is currently hiring a Client Support Associate position within our customer service team. We are seeking proactive, enthusiastic, and customer-focused individuals who enjoy engaging with people and delivering positive experiences. As a Client Support Associate, you will assist customers with service solutions, support smooth account activations, and help reinforce long-term brand loyalty. In this role, you will represent AT&T by educating residential customers on available service options and ensuring their questions are addressed clearly and professionally. This position offers hands-on training, ongoing support, and the opportunity to build strong customer service and communication skills in a fast-paced environment. The daily functions of the Client Support Associate Provide quick and efficient customer service support for customers with AT&T Engage with residential customers while guiding them through available service options Provide concise and clear information about service offerings and their value Be the first point of contact for customers, ensuring a smooth and positive customer experience Recommend customized service solutions that meet the needs of customers Use internal CRM systems to track customer engagement, account activations/upgrades Work with fellow Client Support Associate to drive team performance What you will bring as a Client Support Associate Good communication skills both verbal and written Previous experience in Client Support / Customer Service or Sales Strong interpersonal and problem solving attitude Comfortable working independently or in a team Proficient in using CRM software tools Sky Nova is a Cleveland based direct sales & marketing company delivering field-driven outreach strategies that strengthen visibility, build trust, and spark meaningful customer conversations. If you are ready to build your career in Client Solutions apply now on Careerbuilder!