Client Support Specialist at Citizens Community Federal

DescriptionAre you a customer-focused professional who enjoys helping others and creating positive experiences? We're looking for a Client Support Specialist to join our team in Eau Claire, WI!As a key member of our client services department, you will provide friendly, efficient, and solution-oriented support by phone and email. You'll respond to inquiries, resolve issues within your authority, and ensure each customer feels valued and supported. You must analyze problems critically and develop creative solutions. The ideal candidate will stand by their ideas and opinions even in the face of firm opposition. This role also involves promoting current marketing campaigns and completing routine administrative tasks. Responsibilities:Provide a full range of customer service-oriented telephone and e-mail support activities to customers and Bank colleagues; greets customers professionally; responds to inquiries of a specific or general nature; determines appropriate response or direction for the caller.Promptly respond to and resolve customer concerns, problems and discrepancies by clarifying issues within given authority; researches and explores answers and alternative solutions; reconciles accounts; enters corrections; reverses customer fees or charges with the concurrence of Bank management; escalates unresolved problems.Perform operational duties as necessary to support the service center; processes account balance or transfer requests, stop payment orders, changes of address and other such requests based upon proper customer identification, authorization and approval; conducts transaction call back procedures.Provide support to all areas of the organization as directed or where service or assistance is needed; demonstrates superior customer service with appropriate follow through with involved customers and colleagues.Make outbound telephone calls looking to offer additional products and services which will assist in solving financial needs.Make outbound calls to existing clients as follow up to a question or negative status of account.Performs a wide variety of routine clerical duties.Assure compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations; adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.Must haves: One (1) year of work related experience consisting of call center or customer service support duties in the financial service industry.Desired QualificationsBilingual (English/Spanish)What's in it for you?Full Time, 40 hours per week; occasional Saturdays required. Monday - Friday work weekCompetitive pay. Eligible for annual incentive based upon company performance and goals. Perks:Health, Vision & Dental PlansHealth Savings Account (HSA) with CCF ContributionsEmployer Paid Life Insurance and Long Term Disability PlansVoluntary Life Insurance and Short Term Disability PlansAccident, Critical Illness, and Hospital Indemnity PlansBenefits Care AdvocateFlexible Spending AccountHealth Reimbursement Arrangement (HRA)401K Retirement Plan and Company MatchPaid Time Off and Paid HolidaysTime Off for Bereavement Leave, Parental Leave, and VotingPaid Time Off DonationPaid Time Off Cash OutCompany-Wide Wellness ProgramEmployee Assistance Program (EAP)Colleague Referral ProgramEducation Reimbursement ProgramCareer PlanningColleague Pricing on Secondary Market Mortgage LoansColleague Beyond Save & Spend Accounts PerksDiscount ProgramWhat can you expect from us?At CCFBank you are more than just a number, you are a partner to our team. We are dedicated to investing in our colleagues and providing them with tools they need to grow and develop their careers.We prioritize the needs of our community by allocating resources and encouraging colleague involvement across the regions we operate in. We are proud to be a part of our local communities, and we look forward to continuing to support and serve them. Learn more here about how we make more possible: https://ccf.us/careers/ Ready to be part of our financial family? Apply online at ccf.us!If you need assistance applying, contact us at [email protected] and we will attempt to meet your needs. In evaluating candidates for this position, CCFBank may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.CCFBank is committed to fostering and cultivating an inclusive and diverse culture and we are proud to be an Equal Opportunity Employer, including disability and veterans.