Clinic Supervisor Experience Specialist at UnityPoint Health

OverviewClinic Supervisor - Experience Specialist/ReceptionistMulti-Specialty/Call CenterMonday-Friday 8:00AM-5:00PMFull Time BenefitsThe Clinic Supervisor is responsible for the coordination of day-to-day clinic operations in a medical office practice and monitors the activities of all office operations components to ensure the clinic meets its objectives. The Clinic Supervisor reports directly to Clinic Administrator or Senior Clinic Administrator and advises and seeks consent from the organizations leadership team to coordinate and manage the activities in the clinic.Why UnityPoint HealthAt UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few: Expect paid time off parental leave 401K matching and an employee recognition program.Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together. And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.Find a fulfilling career and make a difference with UnityPoint Health.ResponsibilitiesOperations & Staff Management Coordinating day to day clinic operations and provide day to day support for staffing schedules of providers nurses and PSRs. Hiring and onboarding of appropriate staff. Responsible for hiring evaluation and training development of assigned clinical and/or patient service representatives. Provide Leadership within the clinic setting in order to ensure effective efficient office operations optimizing performance and continually improving the quality of care in a vastly changing health care environment. Possess in-depth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility including protocols processes policies and procedures. First line decision maker with respect to employee relations situations; informing appropriate clinic administrator/senior clinic administrator of all employee situations and partnering with appropriate clinic administrator/senior clinic administrator on high level employee situations. Balance team and individual responsibilities; be open and objective to others views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. Follow protocols and policies in decision making. Identify and resolve day-to-day issues related to position of oversight. Seek guidance from clinic administrator/senior clinic administrator as needed. Be aware of what is happening in the clinic/department and the organization by attending clinic/department meetings reading emails and regularly checking information on the organizations intranet site. Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations. Create a culture of innovation learning teamwork and professional practice consistent with the mission vision and values of the organization. Maintain regular and consistent attendance at work.Patient Care/Patient Education Establishing effective mechanisms of communication with staff providers and patients. Act as a liaison between providers/patients/leadership. Act as a liaison between physicians/providers/patients and the organizations leadership team to achieve effective communication and optimal operational processes. Take the leadership role in times of disaster to secure the safety of staff patients visitors the facility and protected health information when possible.Clinical Excellence Accounts payable Support UnityPoint Clinic strategic initiatives as requested. Responsible for delegated accountability of department metrics. Manage controllable expenses as assigned. Provide information to support budgeting process as requested. Maintain compliance with CLIA OSHA Safety and Risk management guidelines. Maintain compliance with Personnel policies and procedures. Monitor all environmental conditions in order to secure protected health information. Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.QualificationsEducation Bachelors degree RN/LPN/CMA or combination of education and experience required.License(s)/Certification(s) Valid drivers license when driving any vehicle for work-related reasons.Required Experience:Manager Key Skills Computer Science,user experience,User Interface,SME,CSS,Interaction Design,Windows,Android,Usability Studies,Visual Design,HTML,User Research,JavaScript,Web Services,Wireframes Employment Type : Full-Time Experience: years Vacancy: 1