Clinical Applications Specialist – Respiratory Diagnostics at ZEPHYRx

PURPOSE

ZEPHYRx is a Software as a Service (SaaS) health information technology innovator and a leading provider of end-to-end cloud-based respiratory diagnostics solutions for healthcare providers and researchers. Our platform supports a comprehensive range of pulmonary function technologies, including spirometry, Fractional Exhaled Nitric Oxide (FeNO), Oscillometry, and diffusing capacity of the lung for carbon monoxide (DLCO), enabling advanced respiratory assessment across clinical and research environments.

We have developed cost-effective alternatives to traditional in-clinic pulmonary testing that allow providers to monitor patients remotely with greater convenience and accessibility. Through connected respiratory devices, Bluetooth-enabled sensors, and integrated mobile applications, our platform securely captures patient respiratory data and transmits it to the cloud, where it becomes immediately available to clinical teams through a web-based provider dashboard for real-time monitoring, analysis, and clinical decision support.

The Clinical Applications Specialist – Respiratory Diagnostics provides technical and clinical support for respiratory diagnostic technologies used in clinical trials, including spirometry, Fractional Exhaled Nitric Oxide (FeNO), oscillometry, and diffusing capacity of the lung for carbon monoxide (DLCO) systems.

This role serves as a key resource for clinical trial sites, providing device troubleshooting, software support, and training to ensure respiratory testing is performed accurately and consistently across global studies. The position works closely with clinical sites, internal support teams, and product and engineering teams to resolve technical issues and ensure successful trial execution.

ESSENTIAL DUTIES & RESPONSIBILITIES

Clinical Site Support

• Provide technical support to clinical trial sites using respiratory diagnostic devices, including spirometry, FeNO, oscillometry, and DLCO systems.
• Assist sites with device setup, configuration, and connectivity with study software platforms.
• Respond to technical inquiries from site staff and investigators regarding device operation and troubleshooting.

Device & Software Troubleshooting

• Diagnose and resolve technical issues related to respiratory diagnostic devices, tablets, and associated software applications.
• Troubleshoot connectivity, calibration, and data transmission issues between devices and cloud-based platforms.
• Escalate complex technical issues to engineering or product teams when necessary

Clinical Trial Operations Support

• Support study setup activities including device configuration and protocol-specific requirements.
• Assist in ensuring devices are used in accordance with study protocols and regulatory requirements.
• Collaborate with internal teams to support smooth trial operations and site readiness.

Documentation & Knowledge Management

• Document technical support cases and maintain accurate records within support management systems.
• Contribute to internal knowledge bases and troubleshooting guides.
• Track recurring device or software issues and communicate trends to product and engineering teams.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Exceptionally strong customer handling, conflict resolution and problem-solving skills; focus on quality in customer experience.
• Knowledge of respiratory diagnostic technologies (spirometry, FeNO, oscillometry, DLCO preferred)
• Strong technical troubleshooting ability
• Excellent communication and training skills
• Ability to support clinical sites and investigators in a professional manner
• Strong documentation and case management skills
• Ability to work in a fast-paced clinical trial environment

Education & Experience

• Bachelor’s / Associate’s degree or equivalent experience in one of the following fields: Respiratory Therapy, Clinical Research, Health Sciences, Information Technology
• Respiratory therapy or pulmonary diagnostics experience is strongly preferred.
• 2+ years of experience supporting medical devices, clinical trial technology, or respiratory diagnostic equipment.
• Experience with spirometry or pulmonary function testing is highly desirable.
• Experience providing technical support in a healthcare or clinical research environment is a plus.

WORKING CONDITIONS

Salary Range: $65,000-$85,000 on-site in Troy, NY

Time Commitment: Full-time, Sunday – Thursday, 7AM – 3PM ET

On-Site: Troy, NY

Report To: Director of Client Services

Travel: Not Required

Physical Demands: While performing the responsibilities of this position, the employee is required to speak and hear. Vision abilities required by this position include close vision. The employee is often required to sit and to use their hands and fingers to handle or feel. The employee is also required to stand, walk, reach with arms and hands, and lift objects of up to 20 pounds weight.

Limitations and Disclaimers: This position description is meant to describe the general nature and level of work being performed. The Essential Duties & Responsibilities of the position are not intended to be construed as an exhaustive list of all the functions, responsibilities or accountabilities of the position. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in conformance with federal and state laws.

The Required Knowledge, Skills, & Abilities of the position are representative of those associated with successful performance in the position, but their presence does not assure success in the position. The employee’s performance will be measured in terms of his or her success in performing the Essential Duties & Responsibilities of the position, meeting his or her objectives, accepting the responsibilities of the position, and adherence to the company’s values and policies.

All position requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This position description may be unilaterally changed by the company at any time in conformance with federal and state laws.

Continued employment remains on an “at-will” basis.