Director, Surgical Services at Wellstar Health Systems, Inc.

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Job Summary:The Director of Surgical Services is a registered professional nurse who provides leadership and management of a specific service line through the application of advanced competencies in communication; job knowledge, professionalism and business skills. This position partners with nursing leadership, hospital vice presidents, medical staff and other departments to create a center of excellence for their specialty service and to meet or exceed the hospital's mission, vision and goals. This leader administers two or more cost centers with a range of 50 to 500 FTEs in a hospital. The Director handles a budget less than 80 million dollars. This Director has responsibility for all perioperative departments including OR, PACU Bays, pre/post-op area, SDS, Endo, etc.The Director of Surgical Services provides direct leadership for a group of nurse managers and others who comprise their specialty service line. They are a standard bearer and holds leaders and staff accountable for the delivery of safe, quality care and services through effective communication, employment of transformation leadership, managing by walking around, and instilling an accountability-based practice setting. The Director serves as sponsor for performance improvement; inspires others to seek opportunities to grow and improve their performance and successfully applies lean and evidenced based practice to ensure all targets pillar outcomes are achieved. This leader employs all safety-first interventions and as the chief safety officer creates a culture of safety for his/her service line through the development/use of these skills by other leaders, physicians and staff. He/she effectively uses data and technology to make decisions and proactively mitigates unnecessary risks for his/her area of responsibility, providing instruction and mentoring for assigned leaders to be able to do the same. This leader ensures that nurse managers and staff create a desirable, safe work environment that enables the organization to meet or exceed all licensure, regulatory and accreditation standards. This leader models the way by fostering exemplary skills in attaining effective teamwork and collaboration with physicians, staff, patients and other departments.It is expected that all nurse leaders are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association. As a member of the patient services team, it is expected the individual upholds the voice of the patient, system policies and procedures while supporting Wellstar Experience goals.Core Responsibilities and Essential Functions:Job Responsibilities Human Resource Managementa.Conducts accurate, well documented, timely performance reviews, ensures performance plans are updated as needed, collects ongoing performance data and provides regular feedback and coaching to all employeesb.Takes appropriate action to encourage continuous improvement of all employees and to resolve performance problems.c.Establishes and monitors staffing requirements and policies for Retention/Recruitment of staff.d.Identify and remove obstacles to employee productivity.e.Mentor Nurse Managers for assigned responsibilities. Identifying developmental and growth opportunities. Financial Managementa.Communicates expectations and needs concerning budget requirements; seeks input from staff.b.Prepares and/or provides appropriate input into operating or capital budgets in the format and time frame required.c.Monitors budget performance on an ongoing basis and recommends or takes corrective action if necessary.d.Maintains accountability for the budget performance of clinical departmentse.Analyzes trends in budget variance and develops and implements action plans to correct variance Administrative Planninga.Assess current technologies and existing programs and revise or develop new programs as necessary to enhance efficiency, profitability or service level.b.Attend meetings of professional, civic, service organizations and hospital focused committeesc.Establish and communicate a vision of what is to be accomplished; maintain high visibility and accessibility through clinical rounds to evaluate customer satisfaction Service Deliverya.Proactive in restructuring service delivery systems to meet the demands of a changing health care environmentb.Develops quantifiable measures for programs/servicesc.Promotes productive interdepartmental working relationships.Business Developmenta.Assesses current technologies, restructures existing programs or develops new programs to enhance efficiency, profitability or service levelsb.Demonstrates support for quality initiatives by communicating concerns and goals throughout area of responsibility; acts to resolve issues as appropriate.c.Responsive to and supportive of the need to continually evaluate and reshape our manner of conducting business Qualitya.Looks for and suggest ways to continually improve servicesb.Follows up on problems so they are not repeated.c.Seeks and participates in educational opportunities to enhance ability to perform individual roles and better serve our customers.d.Assists Nurse Managers in planning, developing, promoting and effectively implementing quality servicee.Ensures compliance with standards established by outside regulatory agencies Teamworka.Takes initiative, responsibility, and ownership for individual contributionsb.Shows support for changes and decision madec.Demonstrates flexibility and cooperation in working with others.d.Gives and accepts feedback appropriatelye.Promotes and maintains harmonious and effective relationships and communicates within the hospital structuref.Establishes good interpersonal relationships. Makes peoples feel valued and appreciated Efficiencya.Allocates appropriate amounts of time for completing own and others workCustomer Service First Impressiona.Smiles and makes eye contact with patients and customersb.Conveys enthusiasm and sincerity through positive verbal communication, facial expression, and body languagec.Presents a professional appearance through adherence to dress code and personal hygiene Courtesya.Always addresses patient by their name and is warm and friendlyb.Refrains from loud laughing and inappropriate conversationc.Provides proper identification in personal and telephone communication Promptnessa.Attends to customer needs in a timely manner as prescribed by department policyb.Demonstrates time management skills and seeks to improve timely servicec.Provides services to customers on time apologizing for any delays, provides appropriate explanation and seeks to re-establish new expectations with customerd.Answers telephone within three rings in a courteous manner as prescribed by department policy Respect for dignitya.Explains procedures to patients/family/S.O. in easy to understand termsb.Respects the patients right to privacy by only discussing clinically relevant information in appropriate surrounding. (Patients Bill of Rightsc.Shares information, work knowledge, and/or experience with co-workers, physicians, and students in a non-threatening manner. Attention to individual needsa.Recognizes and responds to customer needs and honors commitment made to othersb.Shares responsibilities, aids co-workers, and promptly responds to requestsc.Sensitive to, but not limited to age, cultural, religious, sexual, racial, gender diversityc.d.Seeks to make every patient and customer feel welcome and important. Director Standards Budget and Managementa.Manages departmental costs and stays within departmental FLEX budgetsb.Manages labor expense within accepted variance and flexes labor in response Reporting Compliancea.Ensures that subordinates meet mandatory hospital-wide requirements and other reporting deadlines which include: Mission/Vision, Environment of Care/Safety, customer service/ESP, infection control/OSHA, corporate integrity program/ethics, annual health assessment, employee performance appraisal Achievement of Long Term Goalsa.Met previous years mutually established performance goals and objectivesDepartmental Customer Servicea.Ensures that subordinates comply with customer service and extraordinary service to patients initiatives.b.Continuously improves processes that improve customer service. Qualitya.Complies with JCAHO, performance improvement, and other Atlanta Medical Center initiatives that affect quality of care.b.Establishes departmental quality goals with supervisors and staff.c.Actively supports continuous process improvement Manager Skillsa.Demonstrates and applies technical job knowledge essential to positions responsibilities, maintains expertise, and keeps current with development in field.b.Ability to resolve problems through the collection and analysis of information; develops alternative courses of action, and innovative solutions click apply for full job details