Manager, International Operations at Berkley

Company DetailsWere a member company of W. R. Berkley Corporation an A. M. Best A rated Fortune 500 holding company. Berkley is comprised of individual operating units that serve a defined insurance market segment. BTU A global insurance provider offering property casualty professional and cyber insurance coverage for technology firms and businesses with technology exposure.ResponsibilitiesLead and supervise the International Operations team ensuring the accurate and compliant execution of multinational insurance placements. Drive operational excellence support process improvements and foster professional development within the team. Serve as the primary escalation point for complex issues and facilitate effective communication with internal and external partners.Lead and supervise the International Operations team by providing coaching mentoring and performance feedback.Oversee the execution of international placements ensuring accuracy compliance and quality standards are met.Monitor team adherence to SOPs regulatory requirements and company policies; address escalations as needed.Monitor team performance participate in quality audits and ensure timely issuance of local policies and premium collection.Support process improvement initiatives and collaboration with other departments on workflow enhancements.Deliver and coordinate training for team members; foster professional development.Serve as the primary escalation point for compliance operational or billing issues.Facilitate effective communication within the team and with partner carriers/affiliates.Track and report on team performance metrics; participate in quality audits and reviews.Oversee the teams book of business ensuring compliance and Accuracy and SLAs are metEducate team members on country-specific insurance rules and compliance requirementsMay perform other functions as assignedFor highly qualified candidates we will consider remote working arrangements. This role requires occasional travel to our home office in Minneapolis MN.Qualifications5 years of experience in multinational insurance programs3 years prior supervisory experienceStrong understanding of compliance SOPs and operational workflows in global insurance.Experience delivering training and coaching team members.Excellent client service and relationship management skills.Effective communicator with strong organizational and problem-solving abilities.Ability to work collaboratively in a cross-functional multicultural environmentEducationHigh school diploma or equivalentAdditional Company DetailsThe Company is an equal employment opportunity employer.We do not accept unsolicited resumes from third party recruiting agencies or firms.The company offers a competitive compensation plan and robust benefits package for full time regular employees including: Base Salary Range: $90k-$120k Benefits include Health dental vision dental life disability wellness paid time off 401(k) and profit-sharing plansThe actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment.Additional RequirementsTravel: Limited travel Sponsorship DetailsSponsorship not Offered for this RoleRequired Experience:Manager Key Skills Anesthesiologist,Fashion Retail,ABAP,Ethernet,Building Electrician,AV Employment Type : Unclear Department / Functional Area: Operations Experience: years Vacancy: 1