Clinical Referral Representative I - Neurological Surgery at InsideHigherEd

Clinical Referral Representative I - Neurological SurgeryJob No: 538107Work Type: Full TimeLocation: Main Campus (Gainesville, FL)Categories: Health Care Administration/SupportDepartment: 29190000 - MD-NEUROLOGICAL SURGERYJob Description Classification Title: Clinical Referral Representative IJob Description: The Department of Neurosurgery is seeking a full-time Clinical Referral Representative to join its clinical referral team. This role serves as a key point of contact for new patients and referring clinics, primarily through phone interactions. Responsibilities include coordinating and scheduling clinic appointments, ensuring patients receive timely access to care, and delivering a high level of customer service throughout the referral process. The ideal candidate will be empathetic, professional, and detail-oriented, with strong communication and organizational skills. This position requires balancing compassionate patient support with accuracy in scheduling and documentation to ensure an efficient and positive experience for all patients referred to the Neurosurgery Clinic. The Lillian S. Wells Department of Neurosurgery at the University of Florida, College of Medicine is committed to providing comprehensive clinical services for the diagnosis, management, treatment, and rehabilitation of patients suffering from diseases of the brain, spinal cord, and nervous system, including brain tumors, aneurysms, stroke, epilepsy, functional disorders, and spinal disorders and injuries. Our clinical care mission also extends throughout North Central Florida through regional neurosurgery programs. We offer the full spectrum of neurosurgical and neuro-oncology treatment options for both adults and pediatric patients. Our research labs and investigator-led initiatives and clinical trials are developing promising new treatments for neurological diseases that are extremely difficult to treat with conventional therapies. The Department of Neurosurgery offers education and training programs such as ACGME-accredited neurosurgery residency programs and fellowship programs. Responsibilities include: Answering intake/referral phone line and taking all pertinent information including demographics, diagnosis, medical history and insurance information and entering into a departmental database. Retrieves fax information sent from patients and referring physicians and enters into database. When required, responsible for taking an accurate, legible and complete phone message. Reviews in-house referrals sent through the hospital intranet web site including verifying that requests are complete, and either schedules, rejects or requests further information, as required. Checks in hospital information systems (SMS) to ensure patient is a new patient and not a return. Interacts with clinic, departmental and other health center personnel to resolve issues, to confirm appointments, or to obtain further information. Observes all HIPAA rules & regulations and ensures that protected health information is secure. Generates through SMS a medical record number for new patients. Assists other team members by calling insurance carriers or using on-line services to verify patient's medical insurance including dates of service, co-pays, deductibles and provider participation. As needed, obtains from the PCP an authorization number or contacts insurance carrier to obtain. Schedules patient appointments in scheduling system (IDX) which includes entering date, time, duration of visit, insurance information including FSC, authorization numbers, type of visit, co-pays, deductibles, and number of authorized visits. Responsible for calling patients and/or referring physicians with appointment dates and times, or to obtain additional or corrected information. Sends out new patient letters/packets, as needed. Responsible for filing pending referrals in alpha sequence. Acts as back up in the absence of other team members. Advertised Salary: $17.74-$19.68 hourly; commensurate with education and experience. Minimum Requirements: High school diploma or equivalent and two years of experience providing customer service in a health care setting.Preferred Qualifications: Experience in providing the perfect patient experience EPIC experience Knowledge of medical terminology Solid organization skills Special Instructions to Applicants: For consideration, please complete an application and include a cover letter, resume and the names and email addresses of three to five references. To claim veterans' preference, indicate the claim on the application and provide required documentation by uploading a DD-214 (or equivalent certification from the Department of Veteran Affairs) and any additional supporting documentation based on the type of claim. An application must be submitted by 11:55 p.m. (ET) of the posting end date. Health Assessment Required: No Applications Close: 16 December 2025To apply, visit https://explore.jobs.ufl.edu/en-us/job/538107Our Commitment:The University of Florida is an Equal Employment Opportunity Employer.Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.Copyright ©2025 Jobelephant.com Inc. 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