Clinical Service Representative I - Department of Neurosurgery-New Patient Referrals at InsideHigherEd

Clinical Service Representative I - Department of Neurosurgery-New Patient ReferralsJob No: 538106Work Type: Full TimeLocation: Main Campus (Gainesville, FL)Categories: Health Care Administration/SupportDepartment: 29190000 - MD-NEUROLOGICAL SURGERYJob Description Classification Title: Clin Svc Representative IClassification Minimum Requirements: High school diploma or equivalent. Job Description: The Department of Neurosurgery is hiring a full-time Clinical Service Representative I for our New Patient Referral Team. Responsibilities include interacting with new neurosurgical patients via phone and scheduling clinic appointments. The Lillian S. Wells Department of Neurosurgery at the University of Florida, College of Medicine is committed to providing comprehensive clinical services for the diagnosis, management, treatment, and rehabilitation of patients suffering from diseases of the brain, spinal cord, and nervous system, including brain tumors, aneurysms, stroke, epilepsy, functional disorders, and spinal disorders and injuries. Our clinical care mission also extends throughout North Central Florida through regional neurosurgery programs. We offer the full spectrum of neurosurgical and neuro-oncology treatment options for both adults and pediatric patients. Our research labs and investigator-led initiatives and clinical trials are developing promising new treatments for neurological diseases that are extremely difficult to treat with conventional therapies. The Department of Neurosurgery offers education and training programs such as ACGME-accredited neurosurgery residency programs and fellowship programs. Responsibilities include: Answering intake/referral phone line and routing patient's calls to the correct teammember. Schedules patient appointments in scheduling system. Assists with calling patients and/orreferring physicians with appointment dates and times, or to obtain additional or corrected information.Sends out new patient letters/packets, as needed. When required, responsible for taking an accurate,legible and complete phone message. Retrieves and distributes fax information sent from patients and referring physicians. Reviews in-house referrals sent through EPIC, including verifying that requests are complete, and requests further information, as required. Checks EPIC (Electronic Patient Record System) to ensure patient is new patient and not a return. Assists with generating medical record numbers for new patients. Assists other team members bycalling insurance carriers or using on-line services to verify patient's medical insurance including dates ofservice, co-pays, deductibles and provider participation. As needed, obtains from the PCP (primary carephysician) an authorization number or contacts insurance carrier to obtain. Responsible for filing pending referrals in alpha sequence. Expected Salary: $16.25-$18.00; commensurate with education and experience.Required Qualifications: High school diploma or equivalent.Preferred: Customer service experience Knowledgeable of phone etiquette Epic experience Knowledge of medical terminology Demonstrated organizational skills Special Instructions to Applicants: For consideration, please complete an application and include a cover letter, resume and the names and email addresses of three to five references. To claim veterans' preference, indicate the claim on the application and provide required documentation by uploading a DD-214 (or equivalent certification from the Department of Veteran Affairs) and any additional supporting documentation based on the type of claim. Application must be submitted by 11:55 p.m. (ET) of the posting end date.Health Assessment Required: No Applications Close: 16 December 2025To apply, visit https://explore.jobs.ufl.edu/en-us/job/538106Our Commitment:The University of Florida is an Equal Employment Opportunity Employer.Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.Copyright ©2025 Jobelephant.com Inc. All rights reserved.Posted by the FREE value-added recruitment advertising agency jeid-7e2114f00e418e449a663621de115fbc