Group Specialist at CI Azumano

Job DescriptionJob DescriptionCI Azumano is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.CI Azumano is seeking a Group Specialist to support our growing team. This position is responsible for providing professional travel service assistance to specific corporate clients with whom CI Azumano has active contracted services arrangements, and in the manner prescribed in active service contracts.Roles and Responsibilities include, but are not limited to: Serve as a travel expert and professional guide for contracted corporate clients.Ensure that every facet of the business travel experience (domestic and international) is well planned, adheres to organizational travel policies, and validates that a high quality of accommodation and transportation is secured for the traveler.Conduct exhaustive fact-finding interviews of the traveler or corporate representative to ascertain the particulars of the travel needs, then applies their knowledge of travel systems, airline reservation systems, hotel reservation systems and car rental companies, Amtrak, etc. to secure cost effective travel arrangements.Maintain proper tracking of the status/entries in the main operational queues (Action, Error and Cancel), and initiate steps as prescribed in applicable SOP.Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification.Provide updates, as necessary, to client organizations to ensure their full awareness of information and status relating to the pending travel (i.e. itinerary, local customs, passports, Visa's, certificates of vaccination, and other advisories, etc.).Conduct routine research of travel industry changes, trends and offerings to ensure they are working with the most up-to-date information when advising client agencies.Maintain a superb customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency.Maintain knowledge and thorough understanding of operational IT systems, processes and practices to ensure consistent performance of routine activities associated with providing high-quality service to client agencies.Serve as backup Consultant for other accounts/clients, as may be assigned.Must be able to work remotely in a separate designated office at home. Basic Qualifications:High School diploma or GED or one to three years of related experience and/or training, or equivalent combination of education and experienceAt least 2 years of experience in arranging domestic and international travel and shall be experienced in using the Global Distribution System Apollo and ticketing software.At least 3 years of experience in arranging group travel.Proven quality to learn new processes and procedures and effectively apply them to meet the needs of the client or organization.Oral and written communication skills.Knowledge of a GDS, airline travel sites, online booking tools.Outstanding interpersonal and relationship skills.Equal Opportunity Statement:Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.