Collaboration Solutions Analyst Intern at Zscaler

About ZscalerZscaler accelerates digital transformation so our customers can be more agile efficient resilient and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users devices and applications in any location.Here impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.We value high-impact high-accountability with a sense of urgency where youre enabled to do your best work and embrace your potential. If youre driven by purpose thrive on solving complex challenges and want to make a positive difference on a global scale we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.The RoleWere seeking a process-driven Collaboration Solutions Analyst Intern to join our IT/Digital Employee Experience Department. This is a Hybrid role requiring office presence in San Jose CA and reporting to the Vice President- Digital Employee Experience.The Collaboration Solution Analyst Intern will support the optimization and deployment of our internal communication and collaboration platforms ensuring seamless productivity across global teams. This role involves gathering user requirements assisting with testing and creating documentation to drive high adoption of key tools like Slack Zoom and Google Workspace. You will directly contribute to enhancing team connectivity and operational efficiency by improving the user experience of essential enterprise applications.What youll do (Role Expectations)User Requirements Gathering and Documentation: Interview cross-functional teams to capture specific needs translating them into clear concise functional requirements and user stories for collaboration platform enhancements.Documentation and Training Content Creation: Create high-quality user-friendly documentation training guides and best practice playbooks for our enterprise collaboration suite to boost feature adoption and reduce support requests.Testing and Quality Assurance (QA): Assist with rigorous testing and QA of new features or updates across collaboration tools (e.g. integrations security policies) before mass deployment ensuring reliability and a seamless user experience.Who You Are (Success Profile)You thrive in ambiguity. Youre comfortable building the path as you walk it. You thrive in a dynamic environment seeing ambiguity not as a hindrance but as the raw material to build something meaningful.You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to whats needed navigating seamlessly between high-level strategy and hands-on execution.You are a problem-solver. You seek out challenges because you are energized by finding solutions knowing that solving the hard problems delivers the biggest impact.You are a high-trust collaborator. You are ambitious for the team not just yourself. You embrace our challenge culture by giving and receiving ongoing feedbackknowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.You are a learner. You have a true growth mindset and never stop developing yourself actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.What Were Looking for (Minimum Qualifications)Currently pursuing a Bachelors or Masters degree in Information Technology (IT) Management Information Systems (MIS) Business Administration or a related technical field.Practical working knowledge of leading enterprise collaboration platforms (e.g. Google Workspace Microsoft 365 Slack Zoom).Proven ability to listen effectively document user needs clearly and communicate complex technical or functional concepts to non-technical stakeholders.Motivated self-starter with a passion for innovation and technology focused on improving the digital employee experience.What Will Make You Out (Preferred Qualifications)Prior experience or coursework involving the administrative backend (e.g. security settings user management) of an enterprise application like Microsoft Teams Google Workspace or Slack.Familiarity with IT Service Management (ITSM) principles or experience using ticketing systems (e.g. ServiceNow) to manage and resolve user support issues.#LI-Hybrid#LI-AL1Zscalers salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors including job-related skills experience and relevant education or training.The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) benefits.Base Pay Range$35 - $55 USDAt Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:Various health plansTime off plans for vacation and sick timeParental leave optionsRetirement optionsEducation reimbursementIn-office perks and more!Learn more about Zscalers Future of Work strategy hybrid working model and benefits here.By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.Pay TransparencyZscaler complies with all applicable federal state and local pay transparency rules.Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.Required Experience:Intern Key Skills Campaigns,Abinitio,AutoCAD 3D,Hardware & Networking,Customer Support,Arabic Employment Type : Intern Experience: years Vacancy: 1 Monthly Salary Salary: 35 - 55