Collections Representative at Aston Carter

Collections Representative

We are seeking a diligent and detail-oriented Collections Representative to join our team. In this role, you will analyze accounts receivable balances, monitor customer payment activities, and resolve discrepancies. You will also play a key role in maintaining accurate documentation and ensuring effective communication with both internal teams and external customers.

Responsibilities

• Analyze accounts receivable balances, including DSO (Days Sales Outstanding), aging buckets, and AR trends to identify collection priorities.
• Monitor customer payment activity and follow up on past-due invoices through phone, email, and written correspondence.
• Research and resolve account discrepancies, payment issues, and customer inquiries as needed.
• Prepare and maintain accurate documentation, reports, and account notes.
• Communicate professionally and effectively with internal teams and external customers.
• Perform mathematical calculations related to invoicing, payments, credits, and adjustments accurately.
• Utilize a 10-key adding machine for data entry and reconciliation.
• Work independently while also collaborating effectively within a team environment.
• Prioritize workload, manage interruptions, and respond to unexpected situations with professionalism.

Essential Skills

• Strong understanding of Accounts Receivable processes, including DSO, aging buckets, and AR trends.
• Ability to read, comprehend, and follow written and verbal instructions.
• Excellent written communication skills with the ability to draft professional correspondence.
• Solid mathematical aptitude, including calculations involving U.S. currency, weights, measurements, volume, and distance.
• Ability to multitask, prioritize effectively, and adapt to changing priorities.
• Strong problem-solving skills with the willingness to research and resolve issues independently.
• Ability to work both independently and collaboratively in a team environment.
• Typing speed of 4550 words per minute with minimal errors.

Additional Skills & Qualifications

• Proficient in Microsoft Outlook and Microsoft Excel.
• Experience with JDE or similar accounting software preferred.
• Comfortable using office equipment, including a 10-key adding machine.
• 3 years of Collections experience, B2B preferred.
• High School diploma or GED required; Associate's degree in Accounting or Business preferred.
• Minimum 35 years of professional collections experience.
• B2B collections experience preferred; prior A/R experience a plus.
• Experience working with medium to large organizations preferred.
• Familiarity with franchise environments and parent/child account structures a plus.

Work Environment

This position is onsite, Monday through Friday, at the Corporate HQ in Stuart, FL. The role offers hands-on, on-the-job training, and once permanent, a robust benefits package including comprehensive health, dental, and vision benefits starting after 30 days, paid time off, and a 401(k) with employer match. Employees also have free access to LinkedIn Learning to support their professional growth.

Job Type & Location

This is a Contract to Hire position based out of Stuart, FL.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Stuart, FL.

Application Deadline

This position is anticipated to close on Mar 31, 2026.