Collections Specialist - Customer Account Manager at Lou Bachrodt Auto Group

Company: Lou Bachrodt Auto Group (JD Byrider Franchise)
Location: Rockford, IL 61108 (In-Office)
Job Type: Full-time
Pay: $50,000-$60,000 per year (base + bonus, based on experience and performance)

Lou Bachrodt Auto Group is hiring an in-office Collections Specialist to manage customer accounts, collect payments, and help customers stay on track. This role is for someone who can be firm, fair, and professional while delivering consistent follow-up and accurate documentation.

If you've worked in collections, auto finance, rent-to-own, buy-here-pay-here, consumer lending, or high-volume account management, we want to talk to you.

• Manage a portfolio of customer accounts and follow up on payments

• Contact customers by phone, text, and email to secure payments and commitments

• Set and monitor payment arrangements within company guidelines

• Take payments, update accounts, and document activity accurately in the system

• Prioritize daily worklists by delinquency stage and urgency

• Use approved skip-tracing methods to reconnect with customers when needed

• Work with internal teams to resolve account issues and improve outcomes

• Follow all compliance and privacy requirements

• 1+ year of collections experience (auto finance, rent-to-own, consumer finance, call center, etc.)

• Strong phone skills and confidence handling difficult conversations

• Organized, consistent follow-up, and strong attention to detail

• Integrity and a compliance-first mindset

• Comfortable using CRM/accounting software

• Bilingual (Spanish/English) is a plus

• Supportive, on-the-job training

• Market-leading pay + bonus opportunity

• Paid training and growth paths

• Strong benefits package including:

  • Health, Dental, Vision

  • Life Insurance, Long-Term Disability

  • Accident and Critical Illness coverage

  • 401(k) with company match

• Company provided benefits:

  • Lou Bachrodt Paycheck Safety Net (Short-Term Disability)

  • Paid Paternity Leave

  • Employee Assistance Program

• Paid time off: Vacation, Sick, Holidays, Bereavement

• Discounts: Vehicle Purchase, Parts & Service

• Community focused: Salvation Army, Boys & Girls Club, Hope for Haitians, St. Elizabeth's Center, and more

Family-owned and operated since 1953, serving the Greater Rockford community. Our mission is Best-in-Class experiences for both customers and associates, and we celebrate the diversity within our company and community.

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collections, accounts receivable, auto finance, BHPH, rent-to-own, credit and collections, customer account manager, payment specialist, delinquency, skip tracing, call center collections.

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