Collections Specialist (Remote) at DataBank Holdings, Ltd.

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX. DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.Our Collections Specialist will be responsible for management of all accounts receivable balances, ensuring timely payments of all valid invoiced balances. In this position, the individual will analyze and manage customer aging, manage the non-payment treatment process, ensure accuracy of customer payment application, help solve customer dispute issues, issue credits as necessary, and coordinate with other departments to ensure timely payment for services rendered.ResponsibilitiesCollectionsEnsure the accuracy of customer dataMake outbound emails and calls for collections as necessarySet up mutually beneficial payment arrangements for delinquent customers that allow customer retention but ensure timely payment for services renderedExecute ACH and Credit Card payment collection and posting per company policies and standardsCoordinate with the sales team regarding billing and account collections as necessaryEffective conflict resolution with unhappy or difficult customersAdhere to all local, state, and federal laws governing debt collectionInterpret and act on aging and other A/R reportingAnalysis of customer payment application discrepanciesManage non-payment process as defined by my managerAccurately input and record all collection activities into the account systemInquiry and dispute resolution along with customer communication in an accurate and timely mannerPerform other duties assigned my supervisor and/or Management including cash application, reconciliation, and billing.Assist customers with Portal use for payments as necessarySome billing activities as assigned by managerQualificationsHigh School Diploma and some college requiredAssociates degree preferred. Major in Accounting/Finance a plus1-3 years' experience in a collections role or recent college graduateExcellent communication and customer service skills verbal and written.Adherence to deadlines.Ability to interpret and enforce contract termsIntermediate and/or advanced MS Excel required.?NetSuite and/or Epicor experience a plus.Project experience a plusExcellent time management and attention to detailBenefitsHealth, Dental, Vision packagesShort-Term and Long-Term Disability InsuranceLife Insurance401k with company matchPaid Time Off and Paid Holidays