Collections Supervisor IDRE at Capitol Bridge.

Job Details Arlington VA (Onsite) Headquarters - Arlington VA Full Time $65000.00 - $75000.00 Salary AnyDescription About Capitol BridgeFounded in 2012 Capitol Bridge is based in Arlington Virginia andhasprovenexpertiseproviding independent medical reviews records/data management services medical coding administrativestaffingand eligibility reviews.Capitol BridgeArlington VAis lookingfor a proactive and adaptableCollections Team Supervisorto lead a small team of analysts responsible for first-contact communications with customersregardingoutstanding payments. This role requires a balance of leadership process oversight and hands-on support. The ideal candidate will foster a positive customer-centric approach while ensuring operational efficiency and compliance with internal standards.Location:Onsite in Arlington VA (or surrounding areas within a commutable distance)Schedule:On-site MondayFriday9:00 AM5:00 PMPay and Benefits:Salary Range: $$65000-$75000per year depending on experience and qualificationsMedical Dental and Vision benefits available401(k) available with company matchPaid holidaysPaid Vacation TimeJob Responsibilities:SupervisorySupervise and support a team of Collections Analysts providing guidance and coaching to ensure high-quality customer interactions.Monitor daily workflows call volumes and account updates tomaintainproductivity and accuracy.Serve as an escalation point for complex or sensitive customer situations applying strong de-escalation and problem-solving skills.Collaborate with operations and other internal stakeholders to refine processes and share account information.Track performance metrics and provide regular reporting to management.Assistin developing and adjusting strategies as the team pivots toward more effective approaches.Ensure adherence to company policies andmaintaina professional customer-first tone in all communications.AnalyticalProactively reach out to customers via phone/emailregardingpast-due accounts.Communicate payment options andassistcustomers in resolving outstanding balances.Maintainaccuraterecords of all interactions and account updates in internal systems.Identifyand escalate complex issues while working toward amicable resolutions.Screenings Requested:You may receive requests for background checks and/or drug screeningregardingthis employment opportunity. Respond to all requests quickly as weanticipatefilling our vacancies quickly and non-responses may result in disqualification for this opportunity.Reasonable AccommodationIf yourequirealternative methods of application or screening you must approach the employer directly to request this. To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge skill and/or abilityrequired. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions. Other duties may beassigned.EEO StatementCapitol Bridge Inc. is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnershipstatus past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate.Texting NoticeWe communicate with applicants by text in addition to email and phone. If you apply for this position we may text you about this position your application for the position or other things relevant tothisjobposition. If we text you and you no longer want us to text you you canopt outat that time.Qualifications Qualifications & Experience:Required:High school diploma or equivalent; bachelors degree preferred.3 years of experience in collections customer service or account management.1 years of supervisory or teamleadexperience.Strong verbal communication and conflict resolution skills.Ability to adapt quickly in a dynamic environment.Preferred:Experience in process improvement or workflow optimization.Familiarity with CRM or case management systems.Ideal Candidate AttributesDiplomatic and empathetic leader who models a customer-first mindset.Skilled in coaching and motivating team members.Comfortable balancing operational oversight with hands-on involvement.Flexible and open to evolving strategies as business needschange.Required Experience:Manager Key Skills Restaurant Experience,Customer Service,Hospitality Experience,Management Experience,Mediation Experience,Guest Services,Merchandising,Experience with Children,Leadership Experience,Mentoring,Supervising Experience,Neonatal Ventilator Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 65000 - 75000