Collector II (HYBRID) at First Tech Federal Credit Union

Description The Collector II handles and resolves defaults and delinquencies with members' accounts, advocating for members and maintains strong member relationships and meets member service standards.Primary Responsibilities:Provide assistance and support to members in financial difficulty by identifying mutually agreeable payment arrangements, maintaining excellent member service and strong relationshipsHandle escalated member issues as requiredWork assigned collection queues and make collection attempts by telephone and email (on financial products like auto loans, credit cards, mortgages, etc.), following established procedures and regulationsReview and submit accounts for loan workout arrangements (such as extensions, modification, forbearance and partial payments)Identify accounts for adverse action (such as repossession, foreclosure, closure, suspension and charge off) and handle with guidance from internal business partnersProactively identify gaps in processes and procedures and make recommendations for improvementsConduct skip tracing, as necessary, to obtain contact information in order to contact delinquent/defaulted membersParticipate in department projects and initiatives as requiredAssist in orientation and training of new CollectorsParticipate in system upgrades including quality control and testingExperience and Education Requirement:Minimum Education: High School Diploma or equivalentMinimum 2 years' experience in a collections position, preferably in the financial services industryBasic knowledge of financial service industry regulations including TCPA, FDCPA, FCRA and FACT ACT is preferredBasic understanding of loan calculations including APR, amortization schedules and simple interest calculationsEffective time management skills and the ability to work independently or in a collaborative team environmentStrong listening skills with ability to ask probing questions to determine member needs and overcome objectionsStrong problem solving and decision-making skills with a strong attention to detailStrong communication and influencing skills; able to write/speak clearlyAbility to professionally handle sensitive documentsFamiliarity with a core banking system is preferredWorking knowledge of Microsoft Office SuiteCertification/License: N/ALocation:Hillsboro, OR 97124 (HYBRID)Target Compensation in Hillsboro, OR:$22.12 - $26.44 + annual bonusBenefits options include:Traditional medical, dental, and vision coverage401K matching up to 5% per pay periodAccrue up to 17 days of Paid Time Off your first year of employment11 paid federal holidaysSpecial employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)What makes First Tech different? Clickhereto learn more!First Tech is not currently offering Visa sponsorship or transfer for this position#FTFSAM