Collision Center Advisor at Antwerpen Clarksville Autopark

Antwerpen Nissan Clarksville12451 Auto Dr.Clarksville MD.Contact Shelby MUST HAVE EXPERIENCE WORKING IN BODY SHOPCandidates must possess an in-depth knowledge of working in body shopThe Collision Service Advisor serves as the primary point of contact for customers throughout the repair process. This role is responsible for greeting customers listening to their concerns and accurately documenting repair needs. The Service Advisor prepares detailed repair estimates explains recommended services and ensures customers understand repair timelines and costs. When additional work is identified the Advisor provides updated estimates secures customer and/or insurance approval and maintains clear communication from start to finish. This position also promotes additional services that support vehicle safety performance and customer satisfaction.$60k - $170k Earning PotentialQualifications:Taking pictures of vehicles.Schedules for service appointments.Greets customers in a timely friendly manner and obtains vehicle information.Writes up customers vehicle problems accurately and clearly on repair order.Walk around the vehicle with customers as needed to confirm the damages and prior damage.Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications.Provides a complete and accurate written cost estimate for labor and partsVerifies Insurance claim information before starting repairs.Verifies Payments and proper documentation from the Insurance Co.Checks on progress of repair throughout the process daily.Contact customers regarding any changes in the estimate or promised time explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.ResponsibilitiesThe Collision Service Advisor serves as the primary point of contact for customers throughout the repair processThis role is responsible for greeting customers listening to their concerns and accurately documenting repair needsThe Service Advisor prepares detailed repair estimates explains recommended services and ensures customers understand repair timelines and costsWhen additional work is identified the Advisor provides updated estimates secures customer and/or insurance approval and maintains clear communication from start to finishThis position also promotes additional services that support vehicle safety performance and customer satisfactionGreeting customers promptly in a friendly professional manner and collect necessary vehicle and customer informationListen to customer concerns conduct visual inspections or test drives as needed and accurately document issues on repair ordersPrepare detailed repair estimates in accordance with insurance and manufacturer guidelines including labor parts and time requirements; obtain customer authorization before work beginsClearly explain recommended repairs costs and timelines to customers keeping them informed of any changes and securing approval for additional work ensuring transparency and clarity in all interactionsCoordinate with technicians to schedule and monitor repairs ensuring promised times are metProvide updates on repair status and handle customer questions or complaints with professionalism and urgencyReview completed repair orders for accuracy and ensure all work is properly documented and authorizedSupport quality control processes by verifying repairs meet company and industry standards before deliveryAssist with scheduling estimate/repair appointments and managing telephone inquiriesEnsure vehicles are parked secured and keys properly stored throughout the repair processMaintain a clean organized work area and always present a professional appearancePerform additional duties as assignedBenefits:Medical InsuranceDental and Vision InsurancePaid Vacation TimeSick Leave TimeRequired Experience:Unclear Seniority Key Skills Channel Marketing,Accounting Tally,CSS,Corporate Risk Management,Hibernate,Brokerage Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 60 - 170