Command Center Specialist at SP Plus

OverviewSP a Metropolis company is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So theres no fumbling with tickets machines apps or credit cards. You just drive in and drive out.We are the largest parking network in America with over 23000 employees powering mobility at over 4000 locations across North America and Europe.Today we are reinventing parking. Because its important its everywhere and impacts everyone. Tomorrow we will power checkout-free experiences anywhere you go to make the everyday experiences of living working and playing remarkable - giving us back our most valuable asset time.ResponsibilitiesHandles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions complaints and inquiriesOffers alternative solutions where appropriate with the objective of retaining customers satisfactionCommunicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammarUtilizes monitors and troubleshoots Parking Access Revenue Control System (PARCS) devices and supporting systemsMakes financial decisions to protect/collect revenues and adjusts customer accountsAssists supervisors with special projects and performs miscellaneous assigned dutiesManages multiple duties at a timeDelivers exceptional client service via telephoneConducts detailed research and address customer inquiriesProvides quality service by comprehending procedures and continued product knowledgeEnters data and customer service work on a daily routine basisPrepares activity reports to track performance across our customer baseTracks issues and ensure timely delivery of solutions from support teamsAssists with financial and management accounts through processing and payment of invoicesSupports office team with the setup of monthly and business parking permits reconciliation of accounts payable and accounts receivables and preparation and maintenance of necessary recordsCompletes other duties as assignedQualificationsAt least 1- 2 years of experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfactionAdvanced multi-tasking problem solving and organizational skillsAbility to work in a fast-paced work environmentAbility to accomplish tasks in the timeliest and efficient mannerPositive attitude with productive professional and courteous mannerSuperior telephone etiquetteStrong written and verbal communication and interpersonal skillsDemonstrate intermediate or advanced computer skills including use of Word Excel and web browsers (e.g. Google Chrome Internet Explorer)High School Diploma or equivalentPreferred QualificationsFlexible availabilityAbility to train and mentorAbility to perform specialized administrative duties required to support multiple locationsPrior call center and accounts payable/receivable experienceSalary Range: $17.00 per hourBenefits: Eligible employees will participate in the various benefits plans including medical dental vision flexible spending accounts long/short term disability life insurance accident insurance 401k and paid time off.SP is an equal opportunity employer committed in policy and practice to recruit hire train and promote in all job classifications without regard to race color ancestry religion sex age national origin citizenship status marital status sexual orientation veteran status gender identity disability or other classes protected by federal or state law. SP does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.Right to Work PosterSP a Metropolis Company may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting.As part of this process SP retains data relevant to your candidacy including personal information for a period that is reasonably necessary for the use of the tool. If you are hired for the position your data may become part of your employee records.If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy please contact . We are here to assist you.Location2645 WORLD GATEWAY PLACELocation US-MI-ROMULUSRequired Experience:IC Key Skills Anti Money Laundering,Access Control,Content Development,Flex,AC Maintenance,Application Programming Employment Type : Full-Time Experience: years Vacancy: 1