Commercial Coordinator at Atronic Alarms

Job DescriptionJob DescriptionDescription:About Us:Atronic Alarms is a trusted leader in security and fire protection solutions, proudly serving businesses for over 40 years. We are committed to delivering state-of-the-art systems, reliable service, and peace of mind to our commercial clients. Our team is growing, and we are looking for a skilled Commercial Coordinator to join us in Kansas City. Position Overview:As a Commercial Coordinator, you'll handle all commercial client needs related to installation, service, scheduling, and order coordination. Your responsibilities include:Serving as the first point of contact for commercial clients, ensuring timely support and resolutionScheduling new installation jobs and coordinating with vendors as neededHandling incoming service calls, emails, and texts with professionalismProviding basic tech support (turning chimes on/off, silencing keypads, scheduling system reports)Coordinating and scheduling regular system inspectionsBenefits:Schedule: Monday–Friday, 8:00am–5:00pmTime Off: 8 paid holidays per year + PTORetirement: 401(k) with company matchGrowth: We promote from within—real advancement opportunities!Culture: Team lunches, special outings, and recognition eventsCoverage: Atronic pays 75% of employees’ Medical, Dental, Vision, Life, and Disability insuranceA Day in the Life:Start your morning by reviewing schedules and resolving any conflictsFollow up on overnight service calls and assist customers with troubleshooting and schedulingMonitor system health reports to proactively address potential issuesCoordinate and schedule new jobs that come in throughout the dayCollaborate with technicians to ensure resources are properly allocatedWhy Join Atronic Alarms?At Atronic, you’re more than a Commercial Coordinator—you’re a key contributor to a team that values your skills, supports your growth, and makes a real impact on the safety and well-being of our communityRequirements:3+ years of coordinating, customer service, or dispatching experienceExperience in a service or installation environment is a plusStrong organizers who excel at prioritizing, multitasking, and meeting deadlinesDetail-oriented communicators who learn quickly and stay current with new security technologiesAbility to troubleshoot both technical and administrative inquiries