Manager, Customer Excellence at UPM Biochemicals

Would you like to join a global growing company that innovates for a more sustainable tomorrow UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices we strive to create a positive UPM experience for all our employees around the world. We live by our values trust and be trusted achieve together renew with courage. Together we can renew the everyday for a future beyond fossils!Learn more about us as a workplace Communication Papers islookingforaCommercialExcellence Managerwho willbe responsible fordeveloping a highly skilledNorth AmericanSales Area team which leads to strong market performance as well as customer centricity and engagement.Greetings from the managerWereexcited to introduce this new role within our North American sales organization. The Commercial Excellence Managerwilldrive strategic initiatives that enhance our commercial capabilities andoptimizesales performance.Werelooking for a collaborative professional who is passionate about enabling sales excellence and motivatedby continuousimprovement. Ifyoureready to help us shape the future of our sales organizationwedlove to hear fromyou.-Mark Goodman Area Sales Director North AmericaWhat you will doImplement defined sales processes and tools within the North American sales area to enable defined ways of working use of technology and alignment with other Sales AreasIdentifycommercial requirements and customer needs within for the Sales Area and provide internal input to guide future developmentsIdentifyand implement best practices across sales teamsMonitor key performance indicators for the Sales Area on sales performance market conditions and team progress benchmark with other Sales Areas andmaintainaction plansEnsure effective implementation of sales initiatives including customer segmentation category strategies productmanagementand development as well as pricing approach in close collaboration with other involved functionsPromote a culture of continuous improvement by encouraging multi-directional feedback related to developmentCollaborate within the functional level development team to bring the Sales Area perspective to organizational development topics. Additionallyresponsiblefor launching development initiatives and tasks within the Sales Area.Who you areYou have 3 to 5 years experience in asalesrelated function and ideally experience in developing an area or teamYou have university degree or equivalent level of experienceYou havedemonstratedsuccess inidentifyingand implementing best practices as well as process developmentYou have a mindset geared towards efficiency agility and streamliningYou have good team co-operation skillsYou coordinate and communicate effectively in challenging situationsYoudemonstratereadiness for change and taking initiativeYoupossessrelevant sales system experience including those systems currently in use within the sales teamYou are fluent in EnglishThisiswhatweoffertoyouAmeaningfuljob:WehaveaninspiringpurposeWerenewtheeverydayfor afuturebeyondfossils.Ourworkisimpactfulandtransformative.Acaringcommunity:Ourcommunityisbuiltongreatteamspiritandsharedcommitment.Wecareabouteachotherandthewell-beingofourcolleagues.Wesupportthework-lifebalanceofallouremployees.Developmentopportunities:Weofferyougreatopportunitiestolearnandgrowthroughoutyourcareer.Weareaninternational multi-businessorganizationofferingplentyofavenuesfor personalgrowth.Responsibleemployer:Sustainabilityis atthecoreofeverythingwedo.Wearecommittedtoambitious science-basedsustainabilitytargetsinallareasfromclimatechangemitigationtoenhancingbiodiversity.Wefosterdiversityandinclusivityofferingaworkenvironmentinwhicheveryonecanbethemselves.Salary range:00USD/ yearbased on qualifications and experienceUPM offers a comprehensive benefits package which includes the following:Health insurance: comprehensive medical dental and vision plansOther insurances: disability coverage life and AD&D insuranceRetirement plan: 401(k) with company match and employer retirement contributionPaid time off:15 daysof paid time off plus 13 company holidaysBonus: annual performance-based short-term incentive planOther: professional development opportunitiesLearn about ourRewardingandourWays of workingAdditionalinformationThisposition will either be based in the Naperville ILofficeora remotehome-office basedposition.Travel requirements:OccasionalThe position holder will report toDirector Area Sales North America- Mark A Goodman.For further information about the role please contactMark AGoodmanAreaSalesDirector forNorth Americaatemail:or tel. 1 (630)To apply pleasesubmityour CV byJanuary8 2026.Please note that we accept only applicationssubmittedthrough our online application system. We begin reviewing applications as they are received and you may be contacted before the application deadline.For supportwithsubmittingyour application please contact our HR Service Center ator tel. .This Job Description is intended to be aguide andis not intended to be a contract of employment explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expectedofall employees. Other duties may be assigned as needed.UPM North America is an Equal Opportunity Employer.UPMis a material solutions company renewing products and entire value chains with an extensive portfolio of renewable fibres advanced materials decarbonization solutions and communication papers. Our performance in sustainability has been recognized by third parties includingEcoVadisand the Dow Jones Sustainability Indices. Weoperateglobally and employ approximately 15800 people worldwide with annual sales of approximately 10.3 billion. Our shares are listed on Nasdaq Helsinki Ltd.UPM we renew the everydayRead more:Follow us onLinkedInFacebookYouTubeInstagramX#UPM #materialsolutions #WeRenewTheEveryday#LI-POSTRequired Experience:Manager Key Skills Business Intelligence,Children Activity,Business Analysis,Corporate Sales,ABB,Corporate Development Employment Type : Full-Time Experience: years Vacancy: 1