Commercial HVAC Service Manager at Santiam Heating & Sheet Metal

Job Description Job Description

THE OPPORTUNITY

We're not looking for a service manager who manages a board. We're looking for someone who builds a department.

Santiam Heating & Sheet Metal has spent 30 years earning its reputation across Oregon and Washington. We have the customers, the trucks, the technicians, and the relationships. What we're building now is the commercial service engine that turns one-time HVAC installs into long-term relationships where we support the full equipment lifecycle. This role is the foundation of that.

WHAT THIS ROLE IS

Part hunter. Part relationship builder. Part field general.

You'll spend time in the field developing new commercial preventative maintenance (PM) agreements. That means walking sites, meeting facility managers and property owners, scoping equipment, and building proposals. You'll also work alongside your technicians: ride alongs, diagnostic support, coaching, and customer service. When you're not doing those things, you're working with ops and leadership on improving the systems around you.

Dispatch sits under operations. You're not tied to a board. Your job is to grow the business and develop the people who deliver it.

While this role points towards commercial, our technicians flex between residential and commercial settings. You'll manage performance for both business units.

WHAT YOU'LL BUILD

Today we have a commercial PM base generating recurring revenue. We want to grow that base to 300+ agreements by the end of Year 3. This becomes the foundation of a scalable commercial service department.

If that sounds like a lot, it is. That's why the comp is structured to reward it.

COMPENSATION & BENEFITS

On Target Earnings (OTE)

Year 1: $95,000-$110,000

Year 2-3: $110,000-$155,000

Base Salary

$75,000-$83,000 depending on experience

Commission Structure

7% on new PM agreement revenue

10% accelerator on strategic/multi-site accounts-schools, healthcare facilities, municipalities, multi-building properties

2% on repair and replacement revenue from new accounts you develop and own

Commission is uncapped - your earnings scale directly with the department

Performance Bonus

$7,000-$10,000 annually based on individual performance, department metrics, and company growth

Benefits

100% employer-paid medical, dental, and vision

Company vehicle + gas card

401(k) with 4% company match

PTO and paid holidays

Advancement opportunities

WHAT YOU'LL DO

Commercial Growth & Relationship Development

Develop new commercial PM agreements across Salem and the Willamette Valley

Build and maintain relationships with facility managers, property managers, and business owners

Conduct site walks, evaluate equipment condition, and identify maintenance, repair, and replacement opportunities

Build PM proposals in coordination with dispatch, estimators, and technicians

Transition commercial install customers into long-term service relationships through project handoffs

Field Leadership & Technician Development

Ride along with technicians for QA, diagnostic support, and skills coaching

Develop technicians' technical competency and communication skills

Support after-hours triage for key commercial accounts

Maintain high standards of workmanship and professionalism across the team

Participate in annual performance reviews

Operations & Customer Experience

Regularly use ServiceTitan to manage sales opportunities, track department KPIs, and drive team accountability

Lead regular team huddles with residential and commercial service crews

Improve consistency in service quality (including tools and training) and customer communication alongside operations and dispatch

Collaborate across departments-residential and commercial install-to grow and support the health of the business

Participate in recruiting, hiring, and onboarding processes for new technicians

WHAT WE'RE LOOKING FOR

Qualifications

7+ years of HVAC service experience preferably in commercial environments

Proven ability to develop relationships and generate business

Hands-on field experience with commercial HVAC systems and equipment lifecycle

Track record of leading, coaching, or developing technicians in the field

Comfortable communicating with facility managers and business owners

Organized, accountable, and self-directed

ServiceTitan or similar field service software experience preferred

Valid driver's license with clean driving record

Company Description We don't cut corners. We shape metal.

For over 30 years, Santiam Heating & Sheet Metal has been the go-to crew for HVAC and custom sheet metal across Oregon and Washington.

We build systems that last. Period. From commercial HVAC installs to custom-fab sheet metal and service work that keeps buildings running, we do it all under one roof-literally.

Our edge? The crew. We train, mentor, and grow the next generation of pros who take pride in their craft. Clean installs, tight lines, and a team-first mindset-that's how we do business.

Around here, you don't just punch a clock. You level up. Company Description We don't cut corners. We shape metal. For over 30 years, Santiam Heating & Sheet Metal has been the go-to crew for HVAC and custom sheet metal across Oregon and Washington. We build systems that last. Period. From commercial HVAC installs to custom-fab sheet metal and service work that keeps buildings running, we do it all under one roof-literally. Our edge? The crew. We train, mentor, and grow the next generation of pros who take pride in their craft. Clean installs, tight lines, and a team-first mindset-that's how we do business. Around here, you don't just punch a clock. You level up.