Commercial Large Loss Coordinator at PuroClean Corporate

Responsive recruiterBenefits:401(k)401(k) matchingDental insuranceFree uniformsHealth insurancePaid time offVision insuranceOverviewThe Commercial Large Loss Coordinator is responsible for supporting PuroClean franchise owners participating in the Signal Service Level Agreement (SLA) Commercial Large Loss Program and related referral programs. This role ensures franchise compliance supports commercial project execution coordinates training and provides exceptional service to franchisees and clients. The ideal candidate is detail-oriented highly organized and comfortable working in a fast-paced operations-driven environment.Key ResponsibilitiesSignal SLA Program SupportQualify and onboard PuroClean franchise offices for the Signal SLA program.Maintain annual SLA qualifications and ensure current SLA agreements and rate schedules are executed and on file.Coordinate with the Signal team and the PuroClean Signal Account Manager to ensure all program requirements are met including:InsurancePayment termsSafety complianceRecruit CPR Silver and CPR Gold franchise owners into the Signal SLA program.Maintain an up-to-date roster of participating franchise offices (Google Sheets).Referral Program SupportAssist in recruiting franchise owners to participate in the Signal Referral Incentive Plan (RIP) and the U.S. Roofing Referral Program.Dispatch & Project CoordinationAssist in dispatching assignments to the most qualified franchise offices based on capabilities and past performance.Monitor active Signal On-Call projects through the dispatch system and XactAnalysis.Assist in dispatching large-loss opportunities from the PuroClean call center.Documentation Review & Quality AssuranceReview all documentation related to Signal SLA and internal commercial program assignments.Ensure adherence to SLA guidelines and best practices.Validate accuracy of labor classifications equipment ratios consumables small tools and safety equipment.Approve documentation for Signal coordinators to submit to the client (MSA holder).Commercial Large Loss Program SupportAssist with qualifying franchise owners for the CPR Commercial Large Loss Program including:Receiving executed qualification guidelinesConducting participation checklist reviews with the Regional DirectorMaintaining updated participation rostersSupport franchise owners during commercial large-loss projects:Assist with Rough Order of Magnitude (ROM) developmentEnsure access to proper contracts and National T&M Price SheetsProvide daily documentation templates and walkthroughsReview proposals daily field reports and draft invoicesEducate franchise owners on T&M invoicing proceduresTraining CoordinationCoordinate franchise participation in required training programs including:IICRC CDS Certification CourseCommercial Large Loss Project Management CourseTime and Material Invoicing TrainingLarge Loss SummitSignal Mentor ProgramAdditional ResponsibilitiesAttend meetings as requested.Complete special projects assigned by the manager.Provide exceptional customer service to franchisees and external partners.Job RequirementsCommunication SkillsCandidates should demonstrate strong interpersonal and communication capabilities including:Active listeningClear verbal and written communicationConfidence and professionalismApproachability and opennessRespectfulnessPublic speaking skillsSoftware ProficiencyFamiliarity with the following platforms is required or strongly preferred:Microsoft Office: Word Excel PowerPoint Outlook TeamsCoreLogic: PuroLogicXactware: Xactimate XactAnalysisGoogle Workspace: Chrome Docs SheetsAdobe AcrobatEncircleCertificationsCandidates must successfully complete the following certifications (if not already held):IICRC Water Restoration Technician (WRT)IICRC Applied Structural Drying (ASD)IICRC Applied Microbial Remediation Technician (AMRT)IICRC Commercial Drying Specialist (CDS)PuroClean Commercial Large Loss Project Management CourseTime & Material Invoicing CourseThis is a remote position. We Build Careers - Steve White President and COO With over 300 locations across North America and Canada PuroClean is leading the industry in emergency property restoration services by helping families and businesses overcome the devastating setbacks caused by water fire mold biohazard and other conditions resulting in property damage. We operate with a servant-based leadership mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers communities and each other. Culture is very important to us. We want to make sure that we are the right fit for YOU! Apply today and join our Winning TEAM. We are One Team All In Following The PuroClean Way in the spirit of Servant Leadership This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to PuroClean Corporate. Required Experience:IC Key Skills Building Construction,Logistics & Procurement,Account Management,Communication,Client Services,Jboss Employment Type : Full-Time Experience: years Vacancy: 1