Commercial Lines Client Associate I at Houchens Insurance Group

Full-timeDescriptionCommercial Lines Client Associate I - HIG AcademyAre you a December 2025 graduate ready to jumpstart your career in the insurance industry The HIG Academy 2026 is a 6-week immersive development program designed to prepare you for a full-time role as a Commercial Lines Client Associate at Houchens Insurance Group beginning in January 2026 in Bowling Green KY. After the program concludes in Bowling Green you must be willing to relocate to another HIG office location.This program is your gateway to a dynamic career in client service with endless growth opportunities. Youll gain hands-on experience build lasting relationships and receive mentorship from industry professionals.What Youll Experience:Structured Learning & Development: Gain foundational knowledge in commercial insurance client servicing and industry tools.Teamwork & Collaboration: Work alongside peers and professionals in team-based projects and real-world scenarios.Mentorship: Receive guidance and support from experienced mentors throughout the program.Who Were Looking for:December 2025 graduates or anyone with a passion for client service business or insurance.Strong communication and organizational skillsEagerness to learn grow and contribute to a collaborative team environment.Willingness to relocate to one of HIGs office locations after the program concludes is strongly preferred.What you will receiveVariable compensation with unlimited growth based on your performance.Ownership in the company in the form of stock via the Houchens Industries ESOP the largest 100% owned company in the world.Long-term career with substantial development and advancement opportunities.Opportunity to lead and operate within a production team model to ensure efficient operations and optimal output.Comprehensive medical dental and vision plans and many more supplemental benefits.Work-life balancePlus much more!To learn more about Houchens Insurance Group visit us on LinkedIn.RequirementsSummaryProvides technical support to department personnel in processing commercial insurance policies. Such serving will include verbal and written communication internally with staff and externally with current clients and other office support activities.60% Client/Policy ServicesProvides daily support to Account Advisors and commercial insurance accounts.Responsibilities include:Preparing accurate properly completed certificates of insurance.Confirming existence of coverage certified; checks for and secures missing information and authorization when necessary.Completing simple change requests checks endorsements cancellation endorsements and audits for accuracy and relevancy.Preparing accurate properly completed auto ID cards; processes new business and renewal. certificates auto ids endorsements cancellations and audits.Following up on direct bill late payments and keeping Producer and Account Advisor informed.Preparing renewal files and renewal kits including ordering of loss runs and loss summaries.Learning all Commercial Lines service standards and procedures.20% File ManagementDocumenting all correspondence follow up for necessary information updates at appropriate times and keep the client files organized and up to date.10% TeamworkWorks together with team and with other departments such as Marketing Accounting Claims Producers etc. this includes conferencing with Producer or Account Executive to discuss the execution of strategies. Manages PTO to work with departmental needs. Volunteers to back up and/or assist other associates as needed.10% DeterminationDisplays commitment and initiative to meet department and agency education goals as set forth in the organizations education program.Education and/or ExperienceBachelors degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.Required Experience:IC Key Skills Business Intelligence,Category Management,Drawing,Electrical Controls,Academics,Graphics Design Employment Type : Full-Time Experience: years Vacancy: 1