Commercial Loan Servicing Specialist at KEMBA Financial Credit Union

Job DescriptionJob DescriptionTitle: Commercial Loan Servicing SpecialistReports to: Director of Commercial CreditSupervises: None Status: Non-ExemptObjectiveThe Commercial Loan Servicing Specialist is responsible for supporting the accurate administration and servicing of commercial loan products including term loans, SBA loans, lines of credit, and construction loans. This role ensures regulatory compliance and delivers exceptional member service throughout the loan lifecycle.Duties and ResponsibilitiesAdministers new loan origination and transfer of servicer boarding records to the core systemServices a diverse portfolio of commercial loans, including term, SBA, construction, and revolving credit facilitiesCollaborates with third-party loan servicers to ensure timely and accurate portfolio managementProcesses loan payments, advances, and payoffs in accordance with established proceduresMonitors loan covenants, insurance coverage, and compliance deadlinesMaintains complete and accurate loan documentation and servicing recordsCoordinates loan modifications, renewals, and extensions in partnership with internal stakeholdersResponds to borrower inquiries and resolves servicing-related issues promptly and professionallyPrepares and distributes reports for internal teams and regulatory agenciesSupports audits, examinations, and portfolio reviewsEnsures strict adherence to internal policies and applicable regulatory requirements (FDIC, OCC, SBA, etc.)Participates in the implementation and enhancement of Servicing and Loan Origination System (LOS) platformsAssists in gathering business requirements, mapping workflows, and configuring system settingsSupports integration of third-party services, including credit bureaus, identity verification, and document management toolsConducts system testing and provides actionable feedback to development teams and vendorsMonitors system performance and recommends improvements to enhance scalability and user experienceCollects and compiles Home Mortgage Disclosure Act (HMDA) data from loan origination systems and other relevant sources.Reviews and validates HMDA Loan Application Register (LAR) entries for accuracy, completeness, and regulatory compliance.Performs regular HMDA quality control checks to identify and correct data discrepancies prior to submission.Assists in preparing, organizing, and validating documentation and datasets required for internal audits, external regulatory examinations (e.g., CFPB, OCC, FDIC), and periodic compliance reviews.Ensures system compliance with data security protocols and regulatory standardsAssist in other areas as directed by Credit Union managementDevelop an understanding of credit union history, philosophy, organization, policies, and operational proceduresOn a self-directed basis, continue to improve individual level of competency through training and certification on established educational programsRelates to others beyond giving and receiving instructions:Works well with partners and peersPerforms work activities requiring negotiating, instructing, supervising, persuading, or speaking with othersResponds appropriately to feedbackRequired QualificationsHigh school diploma or equivalent education and experience3 years of experience in commercial lending or loan servicingStrong understanding of commercial loan structures, servicing practices, and regulatory frameworksStrong working knowledge of Microsoft Office Suite (Excel, Word, Outlook)Demonstrates strong attention to detail and organizational skillsValues a high degree of accuracy and speedProfessional demeanor Exceptional verbal and written communication skillsAdapts to quick changes in pace or workloadAbility to work well independently, or as part of a teamAssertive problem-solving skillsPhysical DemandsThe physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.The employee is regularly required to sit, use their hands, reach with their arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.#CRPKMB