Commercial Service Technician IV at Engineering Excellence

Why You Should Join the Service Experts TeamOur team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training support and an opportunity for unlimited professional growth.Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOUGenerous PTO provided:20 paid days off within your first year of employment (vacation & national holidays)25 paid days off after your 2nd year of employmentNo layoffs during Slow Season due to our extensive customer base you will never have to worry about not being able to provide for your family year-roundOur techsearn up to $130000 per year!Ready to get out of your work truck We have ample advancement and career-growth opportunities available across the U.S.Company-provided smart phone tablet uniform plan and tool replacement programWell make you better at what you do with our internal Training AcademyBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workSupplemental benefit programs such as:Legal advice pet insurance and health advocacy programsCome join the BEST and the BIGGEST team in HVAC: Service Experts Heating Air Conditioning & Plumbing!Position Summary:Under minimal supervision performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions resolves problems and ensures complete customer satisfaction. Promotes products and services to under the direction of the Field Supervisor or General Manager.Key Responsibilities:Works under minimal supervision to perform residential and/or light commercial service and maintenance callsAnalyzes diagnoses and resolves customer problems in a courteous professional timely and accurate mannerDiagnoses and performs services on heating air conditioning ventilation and refrigeration equipment as well as accessories in an accurate and timely mannerInspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacksCompletes routine maintenance and equipment cleaning as needed or requiredResponsible for delivery and removal of parts and equipment needed to complete service workUsing hand-held device records all required information on customer call. Completes all forms and paperwork in a neat timely complete and accurate manner. Collects payment from customer.Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availabilityResponsible for delivery of excellent customer service and sustaining high levels of customer satisfactionEnsures company property vehicles and tools are being used maintained and properly accounted forRepresents the company professionally honestly and ethically in all business matters and activitiesFollows standard procedures and process ensures that the company vehicle is properly stocked returns defective warranty parts to the branch and orders/replenishes vehicle stock as neededPerforms similar/other duties as needed or assignedRegular reliable attendanceHealth & Safety Roles and ResponsibilitiesReports anyunsafe acts conditions and hazardsto direct supervisor/manager immediatelyReports anycontravention of legislation or company policy procedure or programto direct supervisor/manager immediatelyCorrectssubstandard acts or conditionswithin area of controlUses and maintains appropriatepersonal protective equipment (PPE)as prescribed by company program(s) or procedure(s)Never removes or renders ineffective anysafety guards devices or clothingprescribed to be in place or wornComplies with thegeneral rulesas prescribed by company program(s) procedure(s)Operatesdevises or equipmentas prescribed by company program(s) or procedure(s)Participates in anysafety initiatives teams or committeesReports allinjuries or incidentsas prescribed by company program(s) or procedure(s) immediatelyProvides input on developingsafety initiatives and plansto eliminate exposures that could cause accidentsDoes not perform act that mayendanger the safety or well-being of othersDoes not engage inany pranks contests or rough boisterous behaviorWorks incompliance with applicable legislativerequirementQualifications:High school diploma or GED with additional training and 2 to 5 years experience in HVAC with technical training certification requiredMust possess all valid licensing or certification as required by federal state provincial or local governmental laws or regulations for the geographical work areaEPA and safety certifications requiredSkilled at servicing heating air conditioning and ventilation equipment as well as related accessoriesProficient mechanical aptitude and the ability to operate all necessary tools and equipmentProficient and able to operate all necessary tools and equipment to perform various service projectsProficient at reading wiring diagrams and troubleshooting problems with electrical refrigerant and duct systems on HVAC equipmentProficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervisionProficient and able to install a basic duct fittingProficient at troubleshooting and repairing electronic air cleaners refrigeration systems hot water systems steam boiler systems humidifiers and related equipment with little to no supervisionEffective communication skills to communicate with customer and resolve customer issues complaints or concernsEffective and efficient time-management and organizational skillsValid drivers license with acceptable driving recordAvailable to work flexible hours and on-call shifts as neededAbility to stand and walk and to climb ladders and attic stairs and to maneuver in attics basements and crawl spaces to access HVAC units. Ability to continually climb balance stoop kneel crouch and/or crawl.Ability to work in a variety of environmental conditions including but not limited to the following: hot cold outdoor indoor dry humid slippery surfaces heights and congested areasAbility to safely climb 300lb load capacity rated ladders with a 30lb tool beltNatural or corrected vision to see and focus for close distance peripheral vision with normal depth perceptionAbility to lift up to 75 pounds and ability to lift and carry items weighing up to 50 poundsService Experts Heating & Air Conditioningis an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email Required Experience:IC Key Skills Mechanic Experience,Pest Control,Customer Service,Hand Tools,HVAC,Mechanical Knowledge,Automotive Repair,Service Technician Experience,Maintenance,Heavy Lifting,Equipment Repair,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1