Communications Operations Manager at Kelly

Communications Operations Manager

We are seeking a Communications Operations Manager to enable a high-performing team of Communications Business Partners by ensuring seamless, effective, and timely operations.

This hands-on, mid-level contract position is ideal for someone who excels at bringing structure to complex environments, enabling team members to do their best work, and driving operational excellence. You will play a pivotal role in keeping the team connected, organized, and effective across a range of internal communications initiatives.

Key Responsibilities

• Team Coordination: Oversee daily operations for a team of seven Communications Business Partners, keeping priorities, timelines, and deliverables consistently on track.
• Event Logistics: Plan and manage logistics for internal engagement activities (e.g., town halls, leader office hours, coffee chats, and functional events), collaborating closely with administrative and event management teams.
• Calendar Management: Maintain and optimize team calendars, aligning schedules for leadership engagements, key milestones, and communications initiatives. Proactively resolve scheduling conflicts.
• Channel Management: Manage shared communication channels and mailboxes, triaging requests and ensuring timely and effective responses or escalation.
• Process Improvement: Develop, organize, and enhance SOPs, templates, and documentation to support consistency and efficiency. Oversee shared drives and knowledge management to ensure information is accessible and up-to-date.
• Cross-Functional Coordination: Work collaboratively with communications colleagues and stakeholders throughout the organization, including administrative, events, and operational teams.
• Operational Excellence: Identify and implement solutions to streamline processes and enhance team productivity.

Qualifications

• 58 years of experience in corporate operations, administration, coordination, or similar roles
• Proven ability to manage multiple priorities and complex workstreams
• Exceptional attention to detail and proactive, solutions-oriented approach
• Comfortable working in fast-paced, collaborative environments
• Strong interpersonal and relationship-building skills
• Effective, professional communicator
• Experience supporting internal communications teams (preferred)
• Graphic design skills (preferred)

Technical Skills

• Advanced proficiency in Google Workspace (Docs, Sheets, Slides, Calendar, Gmail)
• Experience with collaboration tools (e.g., Monday.com)
• Ability to quickly adapt to new platforms and systems