Communications Specialist I (GrantFTBenefits) at Harford County - Maryland

Job Description Summary:The Communications Specialist I - Transit I is responsible for performing administrative functions and intermediate semi-skilled work interacting with clients and offering quality customer service to the citizens of Harford County. The position coordinates client and driver scheduling to meet the needs of the clients. The Communications Specialist I provides direction and administrative functions within the department. Harford County Government Core Values are essential to successful job performance and this position as with all positions at Harford County is accountable for integrating Core Values in the execution of responsibilities.Job Description:The candidate will work closely with the general public including seniors and persons with disabilities. Additionally incumbent performs and assist with administrative duties including accurately tracking required data for Transit Operations. This individual identifies checks and reports operational problems and incidents to supervisors; makes recommendations and proposes solutions to operational issues; prepares written reports regarding safety events and enters data regarding breakdowns and mechanical defects in appropriate logs.When necessary this individual may drive a bus. Performs other related work as required.Assignments are routinely stressful in nature. Performance is evaluated based upon accuracy and compliance with service. Performs difficult skilled administrative work and intermediate semiskilled work scheduling and dispatching Bus Operators and vehicles for transporting patrons. Operational hours are from 4:00 AM to 9:30 PM. The available shift covers 1 PM to 9:30 PM. The Transit Manager provides direction. The Administrator provides oversight of subordinate personnel.Job Description:BUDGETED SALARY: $55120-$57200 ($26.50 - $27.50) Grant/FT/BenefitsEssential Duties:Assists management with the efficient operation of Harford Countys Transit system.Responsible for influencing positive employee morale and quality customer service. When required assist and/or guide Bus Operators with necessary functions to service clients. Provide paratransit dispatching and routing services to seniors and disabled individuals by dispatching paratransit vehicles.Assigns and schedules Fixed Route and Demand Response Bus Operators (and vehicles) utilizing Ecolane or Passio operating software.(Monitor computer and maintain communication with drivers via two-way radio on information regarding scheduling issues and field situations.Monitors vehicle locations and movement patterns.Transmits and relays emergency messages from drivers supervisors and other county employees. Composes driver accident/incident forms and after approval by management posts bus notices when necessary.Maintains close liaison with the on-site county vehicle maintenance contractor to ensure proper preventive maintenance of vehicle safety-related or general maintenance repairs are made in a timely manner.Assists with scheduling driver training team meetings and other activities like assigned computer lessons securement trainings etc.Performs general clerical duties in the absence of administrative personnel.Receives researches and/or assists with passenger complaints.Serve as a backup driver for bus routes on occasion as needed.Candidate must acquire CDL w/B & Passenger/Air Brake Endorsement within 12 months of employment.Troubleshoots various technical issues related to onboard technology.Assists drivers on buses by restoring connectivity to onboard hardware (MDTs Token Transit Validators Destination Signs etc.) monitoring the functionality of onboard surveillance cameras etc. Assume the role of a Communications Specialist II as needed.Performs related tasks or other duties as assigned.Years of Experience:One (1) or more years experience in the passenger and/or transportation/logistics field which includes experience scheduling drivers/deliveries vehicle maintenance etc.One (1) or more years experience monitoring vehicles operating in a service area which includes scheduling drivers and equipment.Years of Supervisory Experience: N/AEducation:Graduation from high school or equivalent GEDCertifications Licensures and Examinations:A valid Class C non-commercial drivers license with no more than three (3) points.Candidate must acquire CDL w/B & Passenger/Air Brake Endorsement within 12 months of employmentKnowledge Skills and Abilities:This position demands a unique combination of knowledge skills and abilities to handle the multifaceted responsibilities especially the need to effectively multitask in a dynamic and often high-pressure environment.Knowledge of our service area including streets and landmarks. Familiarity with routing and dispatching software (CAD AVL) and hardware. Experience with GPS AVL QR technologies and communication systems.Excellent communication skills are essential to serve passengers and associates with varied needs. Proficient at problem solving making quick accurate and logical decisions. This role requires excellent Microsoft Office suite skills especially excel and Word. Attention to detail is a critical business skill that increases efficiency improves time management and optimizes customer service.Must have the ability to communicate with multiple parties through phone two-way radio or in person often at the same time. The ability to prioritize tasks while overseeing urgent situations and regular operations. Personnel monitor routing and dispatching software for vehicle locations and on time performance assisting drivers. Read and interpret fixed route schedules Must be able to lift up to 40 pounds.SAFETY:Must comply with all Federal (OSHA) State of Maryland (MOSH) safety regulations and applicable Harford County safety policies procedures or manual as required for this position.COMPENSATION:Other compensation may include but is not limited to:OvertimeCompensatory timeShift DifferentialsBENEFITS:Harford County offers an exceptional benefits package that includes:Health Dental & Vision insuranceFlexible Spending AccountsState Retirement Plan and Deferred CompensationLong Term Disability and Life Insurance for Employee Spouse and ChildrenGenerous Leave Package & Paid HolidaysTuition ReimbursementRequired Experience:IC Key Skills Customer Service,Fmla,HIPAA,Microsoft Outlook,Benefits Administration,HRIS,Payroll,Employment & Labor Law,ADP,Human Resources,Phone Etiquette,Workday Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 26 - 27