Assistant, Student Services at InsideHigherEd

Applications must be submitted by 12:01 a.m., January 05, 2026.Thank you for your interest in a career at Northcentral Technical College (NTC). NTC offers outstanding career opportunities at our beautiful campus with state-of-the-art technology and a stimulating and diverse environment. Employees are offered an amazing Total Rewards package with competitive salaries, excellent benefits, and generous paid time off – including two paid closures for the winter holiday (Christmas – New Year) and summer (week of July 4th), for most full-time positions. NTC is “The College that Cares” and makes a difference in the lives of our employees and students.If you have the desire to help students while positively impacting the community, we’d love for you to join our team! See why our current employees did!Starting Hourly Rate Based on Qualifications:$21.67JOB SUMMARY, DESCRIPTION & QUALIFICATIONS:Job SummaryThe Student Services Assistant serves as the first point of contact for students, staff, and community members, providing support through phone, virtual platforms, and in-person interactions. This role is responsible for greeting visitors, assisting with admissions, registration, and financial aid referrals, and supporting processes like document collection, cashiering, and exam proctoring. Additional responsibilities include managing general office tasks, maintaining accurate records, troubleshooting basic technology issues, and facilitating class operations.Hours:Wausau Campus Position: Monday - Friday, 7:30 AM to 4:30 PM, Monday - Friday evenings (until 6 PM) and Saturdays, 8:00 AM to 12:00 PM on a rotational basis.Regional Campuses Position: Monday–Thursday, 7:30 AM to 5:00 PM; Friday, 7:30 AM to 12:00 PM; occasional Saturday hours.Essential Functions and ResponsibilitiesPosition may support projects across Student Services and other areas of the College to advance institutional goals and student success. While the regular schedule follows standard business hours, flexibility is required for occasional evening, weekend, or travel to other locations based on college events or operational needs.General ResponsibilitiesServe as the first point of contact, providing excellent customer service via phone, email, or in person.Assist with general office tasks, including scheduling appointments, managing data entry, and maintaining student correspondence.Support special projects, community events, and campus initiatives.Guide students on processes related to admissions, financial aid, academic appeals, and document submission in Workday.Learn and utilize software applications, including Workday, Canvas, Formstack, and Microsoft Office, while supporting IT upgrades and troubleshooting.Process student registrations and maintain accurate records.One-Stop Team (Wausau-Based Position)Facilitate admissions and enrollment, assisting students with applications, testing, and program readiness.Correspond with applicants to clarify next steps and ensure a smooth transition from application to enrollment.Collaborate with Student Services teams to address equity gaps and reduce barriers to enrollment.Develop and implement innovative communication strategies using technology to enhance applicant engagement.Regional Campus TeamsProvide first-level technical support and basic training for staff and students on campus technology.Act as a facilitator for campus classes, managing room setup, technology coordination, and troubleshooting.Complete unique campus-specific tasks, such as coordinating catering, handling facilities tasks when staff is unavailable, and ensuring classroom readiness.Maintain updated knowledge of district technology and support computer lab operations.Minimum Qualifications RequiredIn limited circumstances, NTC may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.Education: One Year Certificate (or Equivalent)One-year post-secondary education appropriate to the position responsibilities, or equivalent knowledge and skills gained through occupational experience, or an equivalent combination of postsecondary education and occupational experience.Experience: 50 lbs: N/ASitting: HighStanding/Walking/Climbing: LowSquatting/Crouching/Kneeling/Bending: LowRepetitive Hand/Foot Movement: HighPushing/Pulling/Reaching Above Shoulder: LowWork EnvironmentIndoor/Office Work Environment: HighOutdoor Weather Conditions: LowIrritated or Agitated Individuals: LowHostile or Violent Individuals: N/AHazardous Fumes/Odors/Toxic Chemicals: N/AConfined Spaces (as identified by OSHA): N/AWork-Related Travel: LowSmell Requirement: N/ASpecific Vision: HighHearing: HighTaste: N/A