Community Care Liaison at 24 Hour Home Care

WHO WE ARE:24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today it provides caregiving services to more than 16000 clients and employs more than 16000 caregivers. By putting people first striving for excellence and investing in purposeful innovation 24 Hour Home Care redefines what it means to care. Learn more at.At Team 24 were driven by one purpose to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.WHO YOU ARE:You are apassionate and performance-driventeam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies:In the spirit ofOwn(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor PageSound interestingRead on for more details!THE ROLE:The Community Care Liaison serves as the primary connection between clients caregivers operations and funding partners to ensure safe consistent and high-quality service delivery. This role blends in-home evaluations with operational oversight supporting care plan development quality assurance compliance monitoring and relationship management. Through field visits assessments and proactive communication the Liaison ensures each clients care remains accurate compliant and aligned with organizational and funding source standards.Primary ResponsibilitiesConduct in-home visits to assess client needs observe care delivery and ensure adherence to care plans and compliance requirements.Complete assessments and update or create care plans in response to changes in client condition goals or funding source requirements.Monitor caregiver performance verify documentation (including EVV and timesheets) and escalate safety or service concerns as needed.Build relationships with clients caregivers and funding partners to support communication issue resolution and service continuity.Conduct quality assurance calls and follow-ups to confirm timeliness satisfaction and resolution of service gaps.Maintain accurate audit-ready documentation and track trends related to compliance service quality and client needs.Support Operations through reporting documentation audits and special projects that enhance quality and service delivery.This is a hybrid position with 60% of the time in field and traveling regionally.Please note that this is a temporary position.WHAT YOU BRING TO THE TABLE:SkillsStrong communication and interpersonal skills for building rapport with clients caregivers and external partnersSound independent judgment and decision-making in field-based environmentsHigh attention to detail organization and consistency in documentation and follow-throughProblem-solving abilities to address care issues disruptions or safety concerns quickly and effectivelyAnalytical thinking to identify trends and recommend program improvementsAbility to manage competing priorities and maintain accurate timely documentationProficiency with CRM and documentation platforms (Salesforce preferred)Bilingual Spanish preferredQualifications35 years of experience in home care case management quality assurance or care coordinationExperience conducting assessments and developing or updating care plansFamiliarity with compliance requirements for funded care programs; VA program experience preferredReliable transportation active drivers license and ability to travel regularlyWHAT WE BRING TO THE TABLE:Learn more about 24 Hour Home Cares benefits for temporary employees here!24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment. Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information. By Email: By Web: Phone: For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).The expected California Pay Range for this position:$67725$75852 USD Key Skills Presentation Skills,Time Management,Clinical Research,Communication skills,GCP,Infusion Experience,Managed Care,Hospice Care,Conflict Management,Clinical Trials,Research Experience,Home Care Employment Type : Full Time Experience: years Vacancy: 1