Community Engagement Coordinator (PDF) at Town of Lexington

EMPLOYMENT OPPORTUNITYTown of Lexington We are currently accepting applications for the part-time (15 hours per week) position. Community Engagement CoordinatorHuman Services Department Hourly Range: $30.47 - $34.77Non-Benefited The REQUIRED Town of Lexington application formhttps://lexingtonma.seamlessdocs.com/f/employmentapplication a cover letter and resume must be received in the Town's Human Resource Department. This position will remain open until filled GENERAL SUMMARY: Under the general supervision of the Human Services Director, the Community Engagement Coordinator supportsthe Human Services Department by combining administrative, programmatic, and outreach responsibilities toensure Town services and initiatives are inclusive, accessible, and equitable. The Coordinator provides flexiblesupport across all Human Services divisions, assisting staff with outreach, communications, programlogistics, multilingual access, and community engagement efforts. This part-time role advances the Town'sDiversity, Equity, and Inclusion (DEI) goals through culturally responsive communications, event support, andcollaboration with local partners and committees. While not serving as a lead or primary point of contact, theCoordinator is a trusted team member who strengthens the Department's ability to deliver meaningful,community-centered initiatives that reflect the diverse needs, voices, and priorities of all residents, especiallythose historically underserved. Essential FunctionsThe essential functions or duties listed below are intended only as illustrations of the various types of work thatmay be performed. The omission of specific statements of duties does not exclude them from the position if thework is similar, related, or a logical assignment to the position.* Works directly with the Human Services Director to set priorities and ensure workload is manageablefor a part-time role. Provides programmatic and outreach support across divisions, coordinating closelywith staff and managers to meet community needs.* Designs and implements community outreach strategies to engage residents from historicallyunderrepresented and marginalized groups, including but not limited to BIPOC, LGBTQIA+,immigrants, seniors, youth, people with disabilities, and veterans. * Assists with planning, promoting, and implementing programs, services, and events designed to engageresidents across all ages and backgrounds, with particular focus on those historically underrepresented orunderserved.* Supports language access efforts by coordinating translation and interpreter services, ensuring criticalinformation is available in multiple languages.* Provides logistical support for boards, committees, and working groups supported by the HumanServices Department (e.g., communications, materials preparation, meeting assistance).* Responds to walk-in, phone, and email inquiries with professionalism and empathy, triaging andconnecting residents to the appropriate staff member for follow-up.* Serves as a liaison to affinity groups and cultural organizations seeking to partner with the Town oncommunity-building events or initiatives.* Participates in community awareness campaigns (e.g., mental health, domestic violence prevention,heritage months), ensuring they include resource information and clear pathways for resident support.* Helps maintain updated resource information, program calendars, and outreach materials for distributionacross platforms (newsletter, website, flyers, social media).* Provides staff support to the Human Rights Committee and Commission on Disability, includingattending meetings and sharing updates relevant to their work.* Assists with occasional community dialogues, listening sessions, and resource fairs, sometimes duringevenings or weekends.* Supports outreach for special programs and events, ensuring efforts are broad, inclusive, and reachresidents who may not yet be connected to services.* Strengthens grassroots connections by building trust with residents and amplifying community voices inTown-led initiatives. SupervisionSupervision Scope: Performs varied and responsible functions requiring a working knowledge of departmentaloperations and the exercise of judgment and initiative, particularly in situations not clearly defined by precedentor established procedures. Supervision Received: Works under the direct supervision of the Human Services Director, following departmentrules, regulations, and policies; duties require the ability to plan and perform operations and independentlycomplete assigned tasks, according to prescribed time schedules and deadlines. Supervision Given: This position does not directly supervise staff but may provide oversight and direction tovolunteers on an as-needed basis throughout the year. Recommended Minimum QualificationsThe Town of Lexington has a strong commitment to Diversity, Equity, and Inclusion, and we are activelyseeking candidates who bring new voices, perspectives, and lived experiences to our organization. Knowledge: Knowledge of office administrative practices and procedures. Familiarity with municipalgovernment operations and the ability to interpret laws and policies with an equity lens to promote inclusive andaccessible practices. Familiarity with community engagement, DEI initiatives, and grassroots outreach,particularly programs that build belonging and reduce systemic barriers. Ability: Able to interact effectively and respectfully with individuals of all ages, backgrounds, and identities.Ability to explain departmental policies and procedures, and complex ideas in an accessible way. Ability toanalyze problems, identify alternative solutions, project consequences of proposed actions, and recommendcourses of action. Ability to maintain confidentiality. Ability to work independently. Ability to follow andmeet detailed timelines. Ability to multi-task. Ability to create content for newsletters, outreach materials, and social media. Comfortable and able to think about how policies and services affect different groups of people,and interested in helping make town programs more equitable and welcoming. Skills: Proficient customer service and organization skills. Proficient written and verbal communication skills.Proficient computer skills including MS Office Suite applications. Proficient skill with department relatedcomputers and software applications. Proficient computer literacy to be able to design basic graphics and webcontent. Education, Training and ExperienceBachelor's Degree in Social Work, Psychology, Public Administration, or related field; and one to three (1-3)years of increasingly responsible related experience in human services, community work, or diversity andinclusion efforts, or any equivalent combination of education and experience. Experience in municipalgovernment or a human services setting is preferred. Job Environment * Work is primarily performed in an office setting, with occasional responsibilities in outdoor or off-sitelocations for events, meetings, or community outreach. Work is performed in an office environment. * The noise level is typically quiet but may vary, especially during programs or public events. The officeenvironment may include periods of high activity, frequent interruptions, and shifting priorities due toadministrative deadlines or community needs. * Operates computer, printer, telephone, copier, postage machine, facsimile machine, and all otherstandard office equipment. * Makes frequent contact with the general public and residents. Contacts are in person, by telephone, andby email, and involve an information exchange dialogue. * This is a part-time position with a flexible schedule, but it requires attendance at the 3rd Tuesdayof every month at 5:45 PM and on the 2nd and 4th Wednesdays of every month from 9:00-11:00AM for Commission on Disability and Human Rights Committee meetings. * While regular weekday hours are expected, the role will require occasional evening and weekendavailability to support town meetings, public forums, cultural events, or committee work. Hoursmay vary from week to week, depending on program schedules and department needs. Physical RequirementsThe physical demands described are representative of those that must be met by an employee to successfullyperform the essential functions of this job. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions. Regularly required to walk, stand, sit, talk, and hear; operate objects, tools, or controls; pick up paper, files,books, and other common office objects. Ability to view computer screens and work with details for extendedperiods of time. Ability to reach and bend, to stoop, kneel, crouch, or crawl, and push/pull or may occasionallylift objects up to 30 pounds. Must be able to communicate. Vision and hearing at or correctable to normalranges. This job description does not constitute an employment agreement between the employer and employee, and issubject to change by the employer, as the needs of the employer and requirements of the job change. Pay Equity/Equal Opportunity/Americans with Disabilities Act Employer APPLICATION PROCESSAll applicants are required to complete a Town application form https://lexingtonma.seamlessdocs.com/f/employmentapplication Resumes may be attached to the applicationform as additional information, but cannot serve as a substitute for completing the required application form. After the deadline all applications will be reviewed and the most highly qualified candidates will be invited toone or more interviews. All applicants will be notified of their standing in the process as soon as a decision hasbeen made regarding their individual application. Individuals who need accommodations in order to participate in this process should contact the HumanResources DepartmentQuestions regarding this hiring process should be addressed to: Human Resources Department, Town of Lexington, Email: [email protected], Phone # (781) 698-45901625 Massachusetts Avenue, Lexington, MA 02420