Community Manager Property Manager at Maryland Management Company

A Community manager is a challenging position that uses sales customer service and exceptional management skills to handle the day-to-day operations of an apartment community and its staff.There are four core categories of responsibilities:ManagementMaintain the physical and fiscal assets of the communityComplete all resident move-ins move-outs transfers and renewalsInspect vacant apartments to ensure rental readiness and perform move-out inspectionsSupervise and motivate onsite personnel to achieve the operational goals of the propertyLiaise and collaborate with regional and senior managementAbility to professionally resolve resident and employee issuesAttend court as necessaryUphold and enforce all company policies processes and proceduresPerform other duties as necessary to meet the needs of upper management residents and the propertyLeasingWorks in collaboration with leasing consultants and regional marketing team to develop and implement appropriate marketing strategiesConduct tours of the grounds of the community and show apartments to prospective residentsSell the community over the phone/internet to convert leads to on-site toursGreet all individuals that enter the leasing office in a friendly and professional mannerMaintain thorough product knowledge of the property (floor plans amenities etc.) and the local communityApply product knowledge to prospective residents needs by effectively communicating features and benefitsRepresent the company in a professional manner at all timesCustomer ServiceDevelop and maintain professional relationships with prospective and current residentsAccept maintenance requests submit maintenance tickets and complete follow-up to ensure satisfactionHandle resident calls and in-person concernsRespect boundaries of tenant confidentiality ensure safety and uphold both local and Federal Fair Housing LawsAdministrativeAccurately prepare and be thoroughly knowledgeable with all applications lease documents and related paperworkCollect and process rental paymentsFacilitate the move-in and move-out processMaintain property recordsAssist with payroll Qualifications : This opportunity would suit an individual who is outgoing enthusiastic and has the desire to exceed the expectations of our current and prospective residents. The ideal candidate will demonstrate the following:SkillsThe ability to close the saleThe ability to prioritize and multitaskThe ability to manage and contribute to a team; work well with othersThe ability to work independently with little supervision Excellent telephone etiquetteAdvanced computer skills and knowledge of the Internet and EmailCompetenciesExceptional interpersonal and people skillsProfessional demeanor Effective oral and written communication abilitiesSuperb organizational skills and attention to detailGood judgment and ability to exercise common sense understandingHonesty and integrityA positive attitude and the ability to smile under all circumstancesAdaptable to accept changes in the work environment manage competing demands and handle unexpected events.Must be able to handle stressful urgent and diverse situations in a calm and reasonable mannerEnthusiasm and the personal drive to be a self-starterOtherDemonstrate strong professionalism in all facetsDemonstrate an ability to diffuse and respond to customer concernsScheduleThis position requires flexibility in scheduling and the ability to work weekends. Due to staffing limitations the community manager must be able to work one weekend day as part of a five day work week.RequirementsTransportation Employee must maintain reliable transportation daily a valid drivers license and valid vehicle insurance.Language Proficiency in the English language including the ability to read write and communicate professionally with others.Education/Experience A high school diploma GED or equivalent experience is required.Physical - This job requires extensive mobility including frequent inspections that require walking and climbing stairs.  Also includes lifting bending reaching etc.Prior experience in property management required. Additional Information : Maryland Management offers an attractive compensation and benefits package including:Ability to work with experienced professionals in a multi-billion dollar industryInvaluable business sales and customer relationship building experienceA performance-based career path with room for advancementExcellent health benefits package for fulltime employees including company-paid HMO (PPO health coverage optional)Dental and vision insurance options401k plan with a match contribution Direct depositPaid time off including vacation and sick leavePaid holidaysEducational reimbursementAnnual awards banquet and other social company functionsAcknowledgment This job description is not all-inclusive and is intended to describe the general nature and work responsibilities of this position. It is subject to change modification and addition as deemed necessary by the company. All offers of employment are conditioned upon the applicant passing a drug test and subject to a background check which are conducted in compliance with any applicable federal state or local law.We are proud to be an equal opportunity employer.Remote Work : NoEmployment Type : Full-time Key Skills Time Management,Customer Service,Cold Calling,Microsoft Outlook,Microsoft Word,Computer Literacy,Fair Housing Regulations,LIHTC,Budgeting,OneSite,Property Management,Lead Generation Experience: years Vacancy: 1