Community Manager- Social Media at Sherwin-Williams

DescriptionCommunity Manager Social MediaResponsibilitiesEstablish and oversee processes for internal and/or external customer service community management planning and user generate content moderation for the Sherwin-Williams and Consumer Brands brand to drive timely and appropriate responses to social community questions/submissions while ensuring subject matter experts are engaged business stakeholders are informed and risks to the brand are mitigatedOversee Social Listening and Crisis Communications for Sherwin-Williams and Consumer Brands responsible for monitoring and communicating topics of risk and concern as well as opportunities for customer engagement through social media listening to enhance Sherwin-Williams reputation and increase brand affinity with customersIdentify key measures metrics tracking and reports for monitoring and evaluating SW and CB social experiences around community management social listening and reputation management contributing to overall program successLeads The Paint Stores Group reputation management initiativeQualificationsEducationRequired:Bachelors DegreeKnowledge & Experience:Required:5 years experience in social media marketing or a related fieldExperience managing budgetsAbility to prioritize workload based on department capacityEffective verbal and written communication skillsExperience effectively communicating feedback and direction to key constituentsExcellent organizational skills with an ability to adhere to strict deadlinesPreferred:Employee managementRequired Experience:IC Key Skills Marketing,Google Analytics,Photography,Facebook Advertising,Hootsuite,Social Listening,Content Development,SEO,Adobe Photoshop,Social Media Management,Copywriting,Content Management Employment Type : Full Time Experience: years Vacancy: 1