Community Relations Associate at Cortland

At Cortland we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector our focus on performance innovation and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources autonomy and support needed to deliver results and advance their careers in a high-performance environment.Role OverviewAs a Community Relations Associate you will take a key role in providing your communitys residents with a top-notch living experience that ensures delight with their daily interactions with their home and their environment. You are the eyes and ears of your communitys Center of Excellence as well as the face of your residents support system.Provide excellent customer service while maintaining the highest standards of courtesy respect and sensitivity for resident service and engagement.Greet and communicate with walk-in prospective residents process payments deliver resident notices and provide keys to vendors.Establish manage and maintain marketing programs and social media presence.Partner with teams from other communities to deepen the companys relationship with residents and achieve resident retention goals.The Impact You Can MakeYour team is ground zero in top-tier customer satisfaction and the creation of great ideas that spread to our other communities in the region.You serve as the liaison for your residents and prospective residents to access the best service and support channels to address their needs.QualificationsBachelors degree or equivalent industry experience 2 years of Property Management experience preferredExperience in sales and customer serviceExcellent written and verbal communication skillsStellar attention to detail and organization skillsStrong analytical critical thinking and problem-solving skillsAble to multitask and meet deadlines in a timely and organized manner.Proficiency in Microsoft Office Suite Funnel OneSite and RealPage applicationsFlexibility to work weekends and/or extended hours as needed.About CortlandFounded in 2005 Cortland is an international vertically integrated multifamily real estate investment development and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US Cortland combines in-house design construction and operations to deliver value and innovation across its portfolio.Join us as we reimagine apartment living and drive outsized returns through purpose performance and people.Cortland is an equal opportunity employer and were proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardlessof race color religion gender sexual orientation gender identity or expression national origin age disability protected veteran status genetic information or any other characteristic protected by applicable you have a disability and need an accommodation or assistance with the application process and/or using our website please email Cortland is a drug-free workplace.Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.Required Experience:IC Key Skills English,User Interface,Communication,Content Writing,Online,Twitter,Internet,Facebook,Youtube,Instagram,Management skills,Digital speech,Speaking skills,Analytics,Writing Skills Employment Type : Full-Time Experience: years Vacancy: 1