Compliance Operations KYC Program Manager at Block

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments Cash App has gone from a simple product with a single purpose to a dynamic ecosystem developing unique financial products including Afterpay/Clearpay to provide a better way to send spend invest borrow and save to our 50 million monthly active customers. We want to redefine the worlds relationship with money to make it more relatable instantly available and universally accessible.Today Cash App has thousands of employees working globally across office and remote locations with a culture geared toward innovation collaboration and impact. Weve been a distributed team since day one and many of our roles can be done remotely from the countries where Cash App operates. No matter the location we tailor our experience to ensure our employees are creative productive and happy.The RoleThe Compliance Operations KYC Program Manager will serve as the strategic architect driving operational excellence across Blocks Compliance Operations through standardized processes change management and continuous improvement while ensuring alignment between operational effectiveness and compliance requirements.You WillLead Change Management: Take end-to-end ownership of change initiatives across compliance operations establishing clear portfolio prioritization frameworks and standardized processesDesign & Optimize Operations: Create comprehensive procedure documentation with measurable quality improvement programs and meticulous attention to detailDrive Cross-Functional Initiatives: Lead complex programs across Financial Crimes Compliance Operations and Technology teams with effective stakeholder alignmentManage Risk & Controls: Proactively identify operational risks ensure control effectiveness and drive consistent decision-making processesExecute & Measure Impact: Deliver change through milestone management track success metrics and conduct regular portfolio performance assessmentsBuild Strategic Relationships: Orchestrate communication strategies and maintain comprehensive documentation across all organizational levelsYou HaveExperience: 5 years in compliance operations or regulatory environments with deep operational risk management knowledge; financial technology/payments industry experience strongly preferredLeadership: Proven track record leading complex cross-functional programs with exceptional project management and measurable results deliveryStakeholder Management: Demonstrated success orchestrating initiatives across Product Technology and Compliance teams while navigating complex organizational dynamicsAnalytical Skills: Strong ability to analyze operational metrics identify trends and translate data into actionable process improvementsProcess Excellence: Experience building scalable operational frameworks that balance efficiency with control effectiveness and regulatory requirementsExecution: Success managing multiple detailed workstreams simultaneously while maintaining quality standards and meeting critical deadlines in regulated environmentsRequired Experience:Manager Key Skills Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts Employment Type : Full Time Experience: years Vacancy: 1