Computer Information Services Specialist II at State of Maryland

IntroductionThe Maryland Insurance Administration (MIA) is an independent State agency that regulates Marylands $49 billion insurance industry and protects consumers by monitoring and enforcing insurers and insurance professionals compliance with State law. Staff members are subject matter experts who serve as a resource for lawmakers consumers and other public and private entities.The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland the conduct of financial examinations of companies to monitor financial solvency and the review and approval of rates and contract forms. The MIA investigates reports of consumer fraud and consumer complaints about life health automobile homeowners and/or property insurance. Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law. The MIA also has a unit dedicated to consumer education and outreach which participates in hundreds of events and reaches thousands of individual consumers annually.GRADE17LOCATION OF POSITIONBaltimore City or Hybrid (between office and telework)POSITION DUTIESThe Maryland Insurance Administration is recruiting to fill the positionof Computer Information Services Specialist II. This position performstechnical support for MIA end users by answering technical support telephonecalls logging problem tickets in E-Helpdesk system troubleshooting hardwareand software issues and resolving problems with computers peripherals andwireless devices. The incumbent will develop new images for MIAworkstations install new images configure user desktops and laptops withaccess to network and printers and other peripheral devices; and create anddeploy applications and security patches using server based automated tools ( Intune). The Computer Information Services Specialist II identifiesand deploys appropriate security patches to desktop and laptop computers;administers end user accounts and permissions on Active Directory and Googleemail; sets up new users group email accounts and distribution lists anddisable accounts as required; and conducts periodic audits of the hardware andsoftware inventory.MINIMUM QUALIFICATIONSEducation: Graduationfrom an accredited high school or possession of a high school equivalencycertificate.Experience: One year of experienceevaluating implementing and maintaining personal computer hardware andsoftware.Notes: may substituteexperience responding to and resolving help desk calls from users of computersor operating computer equipment for the purpose of data entrywordprocessing spreadsheet graphics database or otherapplications on ayear-for-year basis for the requirededucation. may substitutenine credit hours in personalcomputer applications at an accreditedcollege university or institution for oneyear of the requiredexperience. may substitutethe completion of a certification program in computer repair such as MicrosoftA or an equivalent program for one year of the required experience.4. Candidates may substitute Forces military service experience as a non-commissioned officer in Cyberand Information Systems classifications or Cyber andInformation Systemsspecialty codes in the Information Technology field of work on a year-for-yearbasis for therequired experience.SELECTIVE QUALIFICATIONSApplicants who meet the minimum qualifications will beevaluated. It is essential that you provide complete and accurateinformation on your application. Please report all related educationexperience dates and hours of work. For education obtained outside theU.S. a copy of the equivalent American education as determined by a foreigncredential evaluation service may be required prior to hire. Allinformation concerning your qualifications must be submitted by the closingdate. We will not consider information submitted after this date. Forthis recruitment applicants meeting the minimum qualifications will be placedon the Eligible List as equally qualified and remain eligible for considerationfor at least one year.DESIRED OR PREFERRED QUALIFICATIONSThe ideal candidate will have experience: Answering Help Desk calls and providing technical support;Designing testing debugging and maintaining hardware-specific Image filesusing Imaging software programs like Zenworks Intune or other Imagingsoftware programs. Installing and configuring peripheral devices (printers scannersmulti-function copiers etc). Configuring and deploying mobile devices (tablets smartphones). Creating and administering Active Directory and eDirectory accounts andpermissions. Utilizing Zenworks Intune or other software distribution/patch managementtools.LICENSES REGISTRATIONS AND CERTIFICATIONS NOT APPLICABLE. BENEFITSOur comprehensive benefits package includes agenerous leave package; medical prescription dental and vision coverage;healthcare and dependent daycare flexible spending accounts; a defined benefitpension plan with optional 457 and 401k supplemental retirement plans; flexiblework schedules; and service that may qualify the successful candidate for theFederal Public Service Loan Forgiveness Program.STATE OF MARYLAND BENEFITSFURTHER INSTRUCTIONSPlease contact:for additional information concerningthis recruitment. Online applications are strongly preferred. If you areunable to apply online you may submit an application by mail. The paperapplication must be received by close of business on the closing date for therecruitment. Postmarks will not be accepted. Incorrect applicationforms will not be accepted.Applications may be mailed to: Maryland Insurance AdministrationHuman Resources Division Recruitment #: #25-200 St. Paul Place Suite 2700Baltimore Maryland 21202TTY Users call Maryland Relay Service at1-.As an equal opportunity employer Maryland iscommitted to recruiting retaining and promoting employees who are reflectiveof the States diversity.People with disabilities and bilingualcandidates are encouraged to apply.We thank our Veterans for their service to ourcountry and encourage them to apply.Required Experience:IC Key Skills Information Management,HIPAA,FIPS,Records Management,Windows,System Security,NIST Standards,IT Support,DIACAP,Medical Records,FISMA,RMF Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 70743 - 110288