Computer Services Assistant at ACCS

Position SummaryThe IT Support Specialist is responsible for providing technical assistance to users by troubleshooting and resolving issues with hardware software and networks. The position will assist with installing and configuring computers answering support requests via phone email or ticket system and training users on new technology. The specialist will help with setup for visual and audio needs for college related events. Essential Duties and ResponsibilitiesMajor ResponsibilitiesInsure all network and technology-related equipment is installed repaired and tested in accordance with pertinent industry standards and kept in good working order.Develop and maintain an equipment repair and service log system for all technology-related equipment.Provide Help desk Support services to all College personnel (Over the phone email and/or in person). To include assigned support calls to the appropriate employee to ensure that all tickets are completed in a timely manner.Perform preventive maintenance and use diagnostic and troubleshooting procedures to ensure optimum performance of labs and networks.Troubleshoot repair and install plug-ins on students and instructors personal computers and laptops so they can access online materials (Canvas Screencast etc.).Assist in configuring installing repairing maintaining and troubleshooting the campus networking infrastructure: (routers switches hubs network cards media converters UPS appliances CAT 5 cabling patch cables patch panels RJ45 connectors junction boxes and network racks/frames).Assist in maintaining campus servers (DNS DHCP etc.).Assist in managing maintaining and creating user accounts; managing security of user accounts; and responding to user requests questions and issues.Assist with maintaining campus Internet connectivity and monitoring Internet activity.Assist with maintaining updating and resolving issues with wireless access points.Assist instructors in academic labs and classrooms with troubleshooting and repairing of IT Equipment.Assist in preparing requisitions for network hardware computer hardware software and supplies.Demonstrate ethical behavior loyalty honesty and integrity both on and off the campus.Participate in staff division and committee meetings as assigned.Actively participate in division/college committees and campus activities.Other related duties as may be required by the Executive Director of Financial Services and/or President.QualificationsQualificationsAssociate of Applied Science in Computer Science or other technology related field from a regionally accredited institution or three years of work experience serving as an IT Support Specialist or related role.Knowledge of Windows operating systems servers desktops and network technology applications.Application Procedures/Additional InformationAs this is an online application system please use an email address that you regularly monitor as any applicable follow-up notifications will be sent to the email address listed on the application. Please read the entire application procedure before applying.Applicants must meet the minimum qualifications and must submit a completed application through the online application system to be considered for this position. Submission of a completed application packet is the applicants responsibility. To be considered for an interview only complete application packages will be given consideration; incomplete application packets will eliminate the possibility of an interview.The applicant mustsubmit all the following as outlined: A completed official College employment applicationA cover letter addressing your interest in the position relevant qualifications and how your skills align with the essential duties and responsibilities of the posted position.The cover letter should be no more than one page in length.A current resumeWritten verification of minimum required work experience from a current or previous employer.Verification must include employment dates job title and indicate whether the employment was full-time or part-time.There is a form that can be used which is available at located under DocumentsCopy of unofficial or official transcripts. (Transcripts must confirm the applicant meets educational requirements.)If employed by the College it is the employees responsibility to furnish official transcripts to the Office of Human Resources of Reid State Technical College from the institution(s) granting the educational credits.Copies of a High School diploma will not be accepted.Applications must be filed online at: If at any point you have problems completing your application contact the human resources department at Reid State Community College ().Please note: All application materials must be electronic. It is recommended that you have digital copies (such as PDFs) of your resume employment verification documents (if applicable) all required transcripts and any other documents identified in the vacancy announcement ready when you begin the online application process. You will be given the opportunity to upload these during the process.Reid State Community College does not accept faxed mailed or e-mailedapplication materials. Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet to be considered for this position. Complete application files must be received by the application deadline. Applicants who fail to submit all required information will be disqualified from consideration. Only applications received during the period of this announcement will be considered.Applicants are responsible for their own travel expenses. In accordance with Alabama Community College System policy and guidelines the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check.Reid State Community College is an active participant in the Employment Eligibility Verification Program (E-Verify). E-Verify electronically confirms an employees eligibility to work in the United States as required by the Department of Homeland Security.Reid State Community College is an Equal Opportunity Employer. It is the policy of the Alabama Community College System including all postsecondary community and technical colleges under the control of the Alabama Community College System Board of Trustees that no employee or applicant for employment or promotion on the basis of any impermissible criterion or characteristic including without limitation race color national origin religion marital status disability sex age or any other protected class as defined by federal and state law shall be excluded from participation in be denied the benefits of or be subjected to discrimination under any program activity or employment.Reid State Community College will make reasonable accommodation for qualified individuals with disabilities who are applicants or employees. Applicants who require reasonable accommodation for the interview are encouraged to request it when contacted for an interview appointment.The College reserves the right to withdraw this job announcement at any time prior to the award being made. The College reserves the right to fill the position within one year of the stated anticipated starting date or not to fill the position due to budgetary or operational considerations.The College reserves the right to fill more than one position in the same job classification should another vacancy occur during the search process. Key Skills Front End,Bricklayer,KYC,Event Production,Financial Accounting Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 45220 - 62710