Computer Systems Analyst at Cohesive Healthcare Management

POSITION SUMMARYThe Computer System Analyst will be responsible for supporting assigned applications for clinical administrative and financial systems to include troubleshooting maintenance and problem resolution. The Computer System Analyst may lead or support project management activities required to deliver business -oriented valuable and relevant solutions. The primary focus is partnering with customers to acquire necessary understanding of business objectives and processes and to investigate new uses of existing data and systems to achieve competitive advantage and to implement technology changes to achieve short and long-term business this role the Computer System Analyst will provide technical software hardware and network problem resolution to all company computer users by performing question/problem diagnosis and guiding users through step by step solutions in an open and high energy environment. He/she will clearly communicate technical solutions in a user-friendly professional manner and provide one-on-one user training as needed.ESSENTIAL JOB DUTIESChampions initiatives to develop improve and resolve issues with critical processes and technologies.Monitor the Information Systems ticketing application for same day response to ticket requests related to job function.Install configure test maintain monitor and troubleshoot equipment and end-user workstations and related hardware and software in order to deliver required desktop service levels. Assess the need for and implement performance upgrades to end-user workstations telephony and peripherals.Maintaining and administering computer networks and related computing environments including systems software applications software hardware and configurations.Protecting data software and hardware by coordinating planning and implementing network security measuresAnalyzes application performance and takes approved action to correct deficiencies; researches analyzed and reports bugs found by users or by self-conduced testing; interacts with vendor technical support to resolve issues; works directly with administrators and users on application/technical problem identification resolution and root cause analysis.Performs application administration ranging in complexity from small in-house application to enterprise-class purchased application; this may include some system administration tasks; monitors application use and performance; maintains and supports applications; develops tests and implements approved changes; evaluates interrelationships and integration between applications.Manages the receipt and flow of data received from outside entities that are imported into the assigned system; exports data to outside entities and responds to their requests.Monitors and evaluates the user of application; collects user feedback and recommends enhancements or modification to applications.Collaborates with customers staff IT colleagues and other stakeholders to identify user requirements assess available technologies and recommend solution options for new work requests.Performs assigned tasks to assist with incident resolution; supports others in the troubleshooting and resolution process; executes steps to resolve issues and documents appropriately.Understands process improvement initiatives; provides suggestions for improvements based on daily work; provides feedback and technical suggestions for improved processes using a team approach; provides technical and/or functional leadership for process improvement efforts.Consults with managers to determine the role of IT systems design and implement the new systems and oversee the installation of the new systems.Additional duties as assigned.RequirementsPOSITION QUALIFICATIONSMinimum Qualifications:Ability to project a professional ImageDemonstrate proficiency in Microsoft Office expert knowledge of Windows Operating SystemsStrong troubleshooting skills are required as well as extensive experience supporting different virtualized environments not limited to VMware and Microsoft Hypervisor.Knowledge of operating standard office equipmentGood interpersonal and client-handling skills with the ability to manage expectations and explain technical detailTime management skillsFreedom from use of and effects of use of drugs and alcohol in the workplaceEducation and/or Experience:Bachelors Degree Required; plus 2 to 4 years of related experience and/or training; or equivalent combination of education and experienceCertificates Licenses Registrations:NoneLANGUAGE SKILLSEnglish is the primary language of the facility. Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations. Ability to write reports business correspondence and policy procedure manuals. Ability to effectively present information and respond to questions from groups of executives managers clients customers and the public.MATHEMATICAL SKILLSAbility to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio percent as well as draw and interpret various graphs.REASONING ABILITYAbility to apply common sense understanding to carry out instruction furnished in written oral and/or diagram form. Ability to define and solve problems interpret data establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in statistical or diagram form and deal with several abstract and concrete variables.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESTo perform this job successfully an individual must be able to perform each key function satisfactorily based on five overall skills categories; assessment planning intervention evaluation and teaching/coaching. Each category will be assessed on performance measurements of appropriateness efficiency effectiveness and timeliness. Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions.Patient Rights Promotes and protects patients rights; treats patients with dignity and respect; reports suspected abuse or neglect.Leadership Demonstrates willingness to try new tasks; generates new ideas for change; evaluates and recognizes priorities; communicates and models organizational values; fosters high performance; recognizes need for and provides adequate resources.Process Improvement Applies process improvement methods and techniques; assists in data collection; identifies processes for improvement in daily work; and assists in education of new employees in the team process.Environment Of Care Demonstrates understanding of fire and emergency procedures; participates in fire and disaster drills; demonstrates understanding of safety and security procedures; applies safety and security precautions; demonstrates understanding of hazardous materials plan; demonstrates proper use of equipment.Infection Control Applies hand-washing principles during daily work; demonstrates understanding of isolation precautions; recognizes signs and symptoms of infection and complies with the employee health program; demonstrates understanding of the process for identifying and handling infectious waste; maintains personal hygiene; complies with OSHA standards in the work place; and demonstrates understanding of cross-contamination.Information Management Enters or records data timely and accurately; protects confidentiality of patient information; protects data against loss or destruction; reports suspected violation of security/confidentiality issues.INTERPERSONAL SKILLSDemonstrates active listening techniques; gains support through effective relationships; treats others with dignity and respect; seeks feedback; establishes systems to measure effectiveness efficiency and service; creates and maintains reporting mechanisms.CONTINUING EDUCATIONAttends in-service and education programs; attends continuing education required for maintenance of professional certification or licensure.Required Experience:IC Key Skills Fund Management,Information Technology,Conveyancing Paralegal,Corporate Sales,Asic Employment Type : Full Time Experience: years Vacancy: 1