Concentra Support Engineer II, Center Optimization at Select Medical

OverviewConcentra is recognized as the nations leading occupational health care company.With more than 40 years of experience Concentra is dedicated to our mission to improve the health of Americas workforce one patient at a time. With a wide range of services and proactive approaches to care Concentra colleagues provide exceptional service to employers and exceptional care to their employees.The Support Engineer II Clinical Center Optimization will play a critical role in supporting our healthcare clinics by ensuring seamless IT performance before during and after technical fieldwork. The role requires a mix of site visits monitoring coordination troubleshooting and documentation to ensure stability and accountability across clinics IT environments. Possess strong skills in software maintenance and a deep understanding of clinical systems to optimize workflows and enhance user experiences. Pivotal in ensuring the functionality of clinical applications providing critical support to enhance operational efficiency.ResponsibilitiesManage clinical application configurationsProvide technical support to usersCollaborate with technical teams to solve system issuesMonitor and calculate system performance metricsAdhere to security and compliance protocolPoint of contact for incident resolutionPerform systems upgrades and maintenanceDocument support processes and solutionsIdentify areas for process improvementPossess clinical systems administration knowledgeProvide user support in health applicationsTroubleshoot and resolve clinical systems issuesHave a substantial understanding of regulatory compliance knowledgeLead integration of health technologiesExperience with technical documentation skills October 09 2025Work and collaborate findings with clinical stakeholdersStong capacity of network knowledgeDocument baseline IT health reports per clinic (network device session data).Oversee On-Site/Vendor Work Oversight (remote or in person and/or perform tasks) Post-Visit Validation Ongoing Monitoring & Maintenance Documentation & Reporting. QualificationsEducation Level: Bachelors Degree Major: Computer ScienceExperience in lieu of required education is acceptable 24 years in IT support infrastructure analysis or systems administration.5 years in IT support infrastructure analysis and/or systems administrationFamiliarity with electronic health records (EHR) systems and healthcare IT infrastructure is essential.Experience implementing security measuresDemonstrated results in IT support infrastructure analysis or systems administration.Exposure in clinical applications including troubleshooting configuration and user training.Diagnose and resolve issues related to clinical applications including EHR systems patient management software and medical device integrations.Ability to work with SQL databases and application performance monitoring tools is essential.Job-Related Skills/CompetenciesCommunication: Effective verbal and written communication skills actively listen to clients and effectively convey technical information in a clear and concise manner. They should also be able to collaborate with cross-functional teams and provide exceptional customer service.Problem Solving: Proven analytical skills critical thinking and the ability to troubleshoot complex issues effectively. They should be able to assess situations quickly identify root causes and develop practical solutions while collaborating with cross-functional teams.Team Collaboration: Excellent interpersonal skills actively participate in team meetings effectively communicate with colleagues and stakeholders and contribute to a positive team environment. They should be able to resolve conflicts amicably and support team objectives through collaboration.Customer Service: Demonstrate strong communication skills empathy problem-solving abilities and the capacity to handle customer inquiries effectively. They must be able to provide clear guidance and support to users of clinical applications ensuring a positive experience.Adaptability: Flexibility in adjusting to new processes technologies and environments. They must effectively manage shifting priorities and remain open to feedback while collaborating with diverse teaTime ManagementSkills: Ability to prioritize tasks effectively manage multiple support requests simultaneously and meet deadlines consistently. Strong organizational skills and the ability to adapt to changing priorities are essential.Attention to Detail: Solid organizational skills thoroughness in documentation and the ability to spot errors or inconsistencies in clinical applications. They should be able to meticulously follow procedures and ensure accuracy in all tasks related to support and administration of clinical applications.Conflict Resolution: Strong interpersonal skills the ability to listen actively and the capacity to mediate disputes effectively. They must be able to analyze conflicts understand different perspectives and facilitate constructive discussions to reach a resolution.Additional DataEmployee Benefits 401(k) Retirement Plan with Employer MatchMedical Vision Prescription Telehealth & Dental PlansLife & Disability InsurancePaid Time OffColleague Referral Bonus ProgramTuition ReimbursementCommuter BenefitsDependent Care Spending AccountEmployee DiscountsWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation if required.*This job requires access to confidential and sensitive information requiring ongoing discretion and secure information management*Concentra is an Equal Opportunity Employerincluding disability/veterans Key Skills Automotive,Atl,Architectural Design,HAAD RN,Jboss,Accident Investigation Employment Type : Unclear Experience: years Vacancy: 1