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Concierge and Retail Adventure Hub Naniloa Resort at KapohoKine Adventures

KapohoKine Adventures Hilo, HI $17+/hour

Job Description

Retail Concierge Adventure Hub Naniloa Hotel Compensation: Training pay starts at $17.50/hour
Employment type: part-time Part-time team members at fast paced adventure hub located in the lobby of Grand Naniloa Resort in Hilo. Several positions available. Seeking self-driven individuals with strong merchandising, sales and customer service qualities. Please attach your resumé to your application. Duties vary based on position, but might include explaining and selling retail merchandise and adventure tours in the retail store, taking phone reservations in the reservations department, selling on-site water activities like Kayak and SUP rentals, interfacing with hotel guests at the concierge desk, coordinating tour check in and dispatch at the tour desk and coordinating with our subsidiaries, preferred sales affiliates and guests. Must be able to multi-task in a fast-paced, fun environment meeting a lot of different people from around Hawaii and around the world. Applicant will be required to stand, wear a uniform, adhere to Company and partner Hilton Hotels codes of conduct and appearance, load and unload kayaks into the water, move boxes of product, correctly accept and properly merchandise product, be at least 21 years old, and have availability that matches the needs of the Company. Requirements:
Reliable daily transportation
Applicant must be able to negotiate stairs and lift 25 pounds
Applicant must be at least 21 years of age JB.0.00.LN

$35k is right at market for Concierges nationally

National salary averages
$35k
↓ 5% vs typical mid-level
Entry
Mid
Senior
This job
$31k Market range (10th-90th percentile) $58k

Hot hiring, constrained wages

Employers are hiring actively, but pay hasn't caught up with demand. Focus on competing offers and non-salary benefits.

Hiring leverage
Candidate-favored
Wage leverage âš  Disconnect
Constrained
Mobility
Moderate
Durability
Somewhat fragile

Why this market feels harder than it looks

This market is hiring aggressively, but compensation hasn't caught up and most openings are backfilling churn, not expansion. Employers are filling roles, but not bidding wages up.

Who this leverage applies to

Stronger for: Senior candidates with options
Weaker for: Entry-level candidates, Career switchers

Where to negotiate

Base salary
Sign-on bonus
Title / level
Remote flexibility
Scope & responsibility
Start date / PTO

Likely Possible Unlikely

Watch out for

Wage disconnect: Hiring is active but pay hasn't responded—negotiate on other terms.

Don't let hiring headlines mislead you—focus on concrete offers.

Does this path compound?

Job Growth →
High churn
Growth, flat pay
🚀 Compound
Growth + pay upside
⚠️ Plateau
Limited growth
Specialize
Experts earn more
Pay Upside →
Stable but flat

Steady work, but limited growth in both jobs and pay.

+2%
10yr growth
Most openings come from retirements and turnover, not new positions.
Typical: High school diploma or equivalent

Openings come from turnover, not new growth. Differentiate to advance.

Labor data: BLS 2024