Concierge Manager at Stratton Amenities

Stratton Amenities is a premier provider of luxury front desk and amenity management services. Our mission is to deliver exceptional hospitality experiences for our associates clients residents and guests.We are seeking an experienced and driven Concierge Manager to oversee our Boston portfolio. This position plays a key leadership role in ensuring operational excellence team development and client satisfaction across a portfolio of residential and mixed-use properties in the Greater Boston area. The Operations Manager will also support growth efforts in the region by identifying new opportunities and serving as a brand ambassador for Stratton Amenities.Primary Responsibilities Operations Focus Oversee daily operations at multiple properties across the Boston region Hire train and support concierge courtesy patrol and porter teams Conduct regular site visits and ensure service delivery meets brand standards Build strong long-term relationships with clients through proactive communication and support Lead performance reviews team check-ins and disciplinary actions when needed Handle onboarding for new team members and property startups Provide emergency response and coverage support. This is a 24/7 operation and flexibility is required Partner with internal departments to address staffing scheduling and payroll needs Maintain a strong culture of accountability and hospitality among all team membersSecondary Responsibility Business Development Support Support regional growth by identifying new property opportunities and monitoring market trends Assist with site visits and client introductions Attend local industry events to promote Strattons services and build visibility Serve as a representative of the Stratton brand in the Boston marketQualifications & Skills High emotional intelligence and a passion for service and hospitality Minimum 3 years of experience in hospitality or operations management preferably multi-site Excellent leadership and team development skills Strong written and verbal communication abilities Organized and able to manage multiple priorities across sites Entrepreneurial mindset with the ability to work both independently and collaboratively Experience in luxury residential hotel or multifamily services preferredRequirements Must reside in Boston or the surrounding cities Flexible availability including evenings weekends and on-call emergencies Reliable transportation required (mileage reimbursement provided) Proficiency in Microsoft Office and comfort using basic reporting toolsStratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.Required Experience:Manager Key Skills Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management Employment Type : Full Time Experience: years Vacancy: 1